Leasing Specialist - Tempo Apartments

Milhaus•Hilliard, OH

About The Position

The Leasing Specialist initiates and coordinates all phases of apartment leasing, with the primary objective of supporting the Property Manager in generating satisfactory cash flow, positive resident relations, and optimal resident retention. The role regularly communicates with Milhaus employees, outside vendors, and others as needed to fulfill its responsibilities. The Leasing Specialist handles residency inquiries, gives apartment and property tours, greets prospective residents, accepts applications and deposits, verifies information, and follows up with prospective residents. The role explains leasing materials, screens and notifies applicants in accordance with company procedures and applicable housing regulations, and supports marketing efforts through surveys, recommendations, promotional materials, and community outreach. The position also assists the Property Manager with property operations and receives training across different areas of property management. It helps keep offices, common areas, model units, and available apartments in excellent condition; inspects the property, move-outs, and vacancies; accepts payments for daily deposits; and promptly reports property incidents and work-related injuries. The role must comply with applicable laws, regulations, and company policies and procedures.

Requirements

At least two years of progressively responsible sales-related experience.
High school diploma or equivalent.
Valid driver’s license.
Reliable private transportation.
Demonstrated excellence in producing promotional materials.
Ability to meet the public with courtesy, tact, and poise.
Computer skills sufficient to enter daily operations data.
Knowledge of Equal Housing Opportunity requirements and applicable program regulations.

Responsibilities

Handle telephone and in-person residency inquiries and maintain inquiry records.
Conduct apartment and general property tours; greet prospective residents; take inquiries, applications, and deposits; verify information; and follow up with prospective residents.
Provide and explain written materials and applications to prospective residents.
Screen and interview applicants and notify them of acceptance or denial in accordance with company procedures, Equal Housing Opportunity requirements, and applicable program regulations.
Conduct marketing surveys and make recommendations based on survey analysis.
Assist with composing flyers and other media materials to promote residency.
Assist with creating and developing promotional ideas and materials.
Assist the Property Manager with property operations and participate in training across operating areas assigned by the Property Manager.
Keep the office, business center, clubhouse, model units, target apartments, and market-ready apartments in excellent condition; clean as needed.
Inspect the property while on site, pick up litter, and report service needs to maintenance staff.
Inspect move-outs and vacant apartments.
Make community contacts with employers, real estate agencies, and others as part of corporate and community outreach.
Accept checks, money orders, and certified checks for daily deposits.
Promptly report property loss or liability-related incidents to appropriate parties.
Promptly report work-related injuries to appropriate parties.
Comply with local, state, and federal regulations and company policies and procedures.
Perform other duties as assigned by the supervisor.