Property Manager - Tempo Apartments

Milhaus•Hilliard, OH

About The Position

The Property Manager is responsible for the overall management of a multifamily apartment community, including marketing, budgeting, financial management, oversight of the physical plant, and supervision of staff. The role communicates regularly with Milhaus employees, lenders, property owners, financial partners, fee clients, and others as needed. The Property Manager works to meet or exceed financial performance targets and ownership objectives by maximizing revenue, controlling expenses, maintaining appropriate staffing and training, prioritizing resident satisfaction, preserving and enhancing the asset, and reinforcing regulatory and legal compliance. The role manages financial performance; marketing and leasing; asset preservation; personnel; and administrative operations. Responsibilities include preparing and monitoring budgets, reviewing financial results, developing marketing and retention plans, supervising maintenance and capital projects, leading on-site staff, and ensuring accurate records and reports. The Property Manager also performs other duties assigned by the Regional Director.

Requirements

At least two years of progressively responsible property management experience involving at least 200 units, with demonstrated ability to deliver financial results.
At least a high school diploma; a college degree is preferred.
Valid driver's license and reliable private transportation.
Experience in budgeting, revenue enhancement, and expense control.
Strong track record of personnel management, including hiring, training, and staff development.
Excellent oral and written communication skills.
Excellent organizational and time-management skills.
Strong interpersonal and consensus-building skills.
Excellent training skills.
Excellent computer skills, especially Microsoft Office, including Word and Excel.
Ability to travel overnight at least once per quarter.
Ability to operate basic office equipment.
Ability to lift up to 20 pounds.

Nice To Haves

College degree.
CAM designation.
Experience with the Entrata software application.

Responsibilities

Prepare and submit the annual property budget for review by September 30, and monitor it to meet or exceed budgeted NOI.
Develop and implement systems to maximize revenue and control operating expenses; review financial performance and prepare monthly budget variance reports.
Participate in financial and ownership reporting; ensure rents and fees are collected and deposited on time; initiate appropriate collection and legal actions for accounts receivable.
Initiate purchases within approved spending limits and budget requirements; review invoices and property general ledgers; oversee contract-work bids and identify efficiencies.
Process applicable Reserve for Replacement paperwork and reimbursements in a timely manner.
Collaborate with other Property Managers to compare best practices and per-unit expenses; identify and implement ancillary income sources and pass through appropriate fees and utility payments.
Develop and implement an annual marketing plan, update it quarterly, and update market information and rental comparison surveys at least monthly.
Recommend rent and concession adjustments based on occupancy and market changes; implement resident retention and lease renewal strategies.
Maintain a focus on resident satisfaction, approve rental applications, and ensure residents comply with lease provisions.
Inspect vacant apartments for market readiness and maintain an adequate inventory of market-ready units.
Conduct regular exterior and interior inspections and supervise maintenance functions, including scheduling, purchasing, service response, and turnover procedures.
Establish and monitor follow-up for completed resident service requests; supervise budgeted capital improvement projects and ensure timely move-in and move-out inspections.
Monitor preventive maintenance procedures, report potential liabilities, and act to minimize risk exposure.
Recruit, hire, train, coach, develop, and discipline on-site staff; administer compensation within the approved budget.
Complete quarterly staff performance appraisals, set periodic performance goals, monitor attainment, and administer incentive compensation programs accurately and on time.
Ensure staff compliance with company policies and applicable laws and regulations; conduct regular staff meetings.
Ensure reports are accurate and timely, record-keeping is handled properly, and property information is entered into computer systems.
Process incident reports for injuries or property losses immediately; supervise eviction and bad-debt collection processes; ensure compliance with applicable laws and regulations.
Perform other duties as assigned by the Regional Director.