Leasing Specialist - Woodlake Apartments

Brighthaven•Kirkland, WA

9h•$22 - $24•Onsite

About The Position

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The role calls for professionalism, positive engagement, and a commitment to delivering an excellent experience for residents and staff. The specialist builds relationships with residents, vendor partners, regulators, and social service partners, and works collaboratively to support the community and organization. They listen to and address resident and staff concerns, seeking support from organizational resources and senior leadership when appropriate. The position combines customer service and sales, leasing administration, resident retention, and compliance. The specialist guides prospective residents through the leasing process, handles applications and move-in preparation, maintains resident and lease records, responds to resident requests, coordinates with maintenance, and supports community events. The role is classified as essential staff and requires reporting to work while adhering to safety and business protocols.

Requirements

At least 2 years of sales and/or customer relations experience.
Passion for providing exceptional customer service.
Ability to thrive in a fast-paced environment.
Solid computer knowledge, including Windows, Word, Excel, internet, and email.
Working knowledge of Yardi Voyager Property Management software.
Flexible schedule that may include evenings and weekends.
Ability to meet the physical demands described, including frequent sitting and walking, repetitive computer and phone use, and occasional squatting, bending, twisting, pushing, and pulling.
Must report to work as essential staff and adhere to safety and business protocols.

Nice To Haves

Low-income housing and tax credit experience.
Bilingual English and Spanish.

Responsibilities

Provide A+ customer service and greet and qualify prospective residents.
Record telephone and in-person prospect visits on guest cards.
Inspect model apartments and available market-ready units, and communicate service needs to the Community Manager.
Present the community and apartments, explain relevant features and benefits, and work to close leasing sales.
Guide prospects through applications and deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approval.
Ensure apartments are ready for residents by agreed move-in dates; obtain required resident signatures and orient new residents to the community.
Follow up with prospects who do not lease and, when appropriate, refer them to sister communities.
Assist with renewals by distributing and following up on renewal notices.
Accept rental payments; prepare leases and related paperwork; enter information accurately and promptly in Yardi.
Maintain current resident files, distribute company or community notices, and maintain monthly commission records for leases and renewals.
Assist the management team with other tasks and consistently implement community policies.
Receive resident calls and visits, listen to requests and concerns, answer questions, and follow up when matters cannot be resolved immediately.
Complete maintenance service requests promptly, notify the maintenance team, and contact residents daily about completed requests to confirm satisfactory handling.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the ongoing cleanliness and curb appeal of the community.
Assist with resident-event planning, attend events, and host as directed by the Community Manager.
Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable apartment-industry laws.
Under the direction of the Compliance department and Community Manager, maintain compliance files where applicable.