Leasing Specialist - Woodlake Apartments

Avanath • Kirkland, WA

9h • $22 - $24 • Onsite

About The Position

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The role requires professionalism, positive engagement, exceptional customer service, and a collaborative approach to building relationships with residents, staff, vendor partners, regulatory organizations, and social services partners. The Leasing Specialist listens to and responds to resident and staff concerns, seeking resources from organizational support services and senior leadership as needed.

The position covers prospect engagement and leasing, resident move-ins and renewals, administrative and payment tasks, resident retention, and compliance with company policies and applicable laws. The incumbent is classified as essential staff and is expected to report to work and follow safety and business protocols. The compensation range is $22–$24 USD.

Requirements

• Passion for providing exceptional customer service.
• At least 2 years of sales and/or customer relations experience.
• Ability to thrive in a fast-paced environment.
• Solid computer knowledge, including Windows, Word, Excel, internet, and email.
• Working knowledge of Yardi Voyager property management software.
• Flexible schedule that may include evenings and weekends.
• Must report to work and adhere to safety and business protocols as essential staff.

Nice To Haves

• Experience with low-income housing and tax credits.
• Bilingual in English and Spanish.

Responsibilities

• Provide A+ customer service and greet and qualify prospective residents.
• Record telephone and in-person prospect visits on guest cards.
• Inspect model apartments and available market-ready apartments, and communicate service needs to the Community Manager.
• Demonstrate the community and apartments, explain features and benefits based on prospect needs, and close sales.
• Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
• Update availability reports and process applications for approval.
• Ensure apartments are ready for residents on their agreed move-in dates.
• Follow up with prospects who did not lease and attempt to close the sale; refer prospects to sister communities when appropriate.
• Secure new residents’ signatures on required paperwork before move-in and orient new residents to the community.
• Assist with monitoring renewals and distribute and follow up on renewal notices.
• Accept rental payments.
• Prepare leases, complete related paperwork, and accurately and promptly enter information into the Yardi system.
• Maintain current resident files and distribute company- or community-issued notices.
• Maintain monthly lease and renewal commission records for bonus purposes.
• Assist the management team with other tasks as required and consistently implement community policies.
• Receive resident calls and visits, listen to requests and concerns, and answer questions about the community, repairs, rent, and rules.
• Complete maintenance service requests promptly, inform the maintenance team, and follow up with residents when unable to respond to other matters.
• Contact residents daily regarding completed service requests to confirm repairs were handled satisfactorily.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the ongoing cleanliness and curb appeal of the community.
• Assist in planning resident events, attend events, and host as directed by the Community Manager.
• Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other applicable apartment-industry laws.
• Under the direction of the Compliance department and Community Manager, maintain compliance files where applicable.

Benefits

• Health, dental, and vision benefits.
• 401(k).
• Personal time off.
• Paid holidays.
• Opportunities for advancement and promotion from within.
• Professional development through online training platforms, training classes, and one-on-one coaching.
• Flexible work schedules to accommodate varying employee needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed