Admin/Leasing Specialist

Trinity Management Llc•Boston, MA

1d•$22 - $23•Onsite

About The Position

At Trinity Management, we are committed to creating welcoming communities where residents feel at home. We are looking for a customer-focused, organized, and detail-oriented Leasing Specialist/Administrative Assistant to join our team. This role is ideal for someone who enjoys building relationships, providing exceptional customer service, and supporting the day-to-day operations of a residential community.

Requirements

Strong interpersonal and communication skills.
Excellent organizational and time management abilities.
Ability to maintain confidentiality and manage multiple priorities.
Proficiency with Microsoft Office; experience with Yardi or other property management software is a plus.
Professional, dependable, and customer-focused with strong attention to detail.

Nice To Haves

Bilingual in Spanish preferred.
Previous experience in property management, leasing, administrative support, or customer service preferred.

Responsibilities

Welcome residents, prospective residents, vendors, and visitors in a professional and friendly manner.
Answer and direct incoming phone calls and respond to office emails promptly.
Deliver exceptional customer service by responding to resident inquiries and directing requests to the appropriate team members.
Conduct property tours and educate prospective residents on community amenities and available apartment homes.
Process rental applications, including income, credit, and background screenings.
Assist with resident move-ins, lease documentation, and application processing.
Accept rental payments in accordance with company policies.
Process resident work orders through Yardi and ensure timely follow-up.
Maintain resident, applicant, and office files with a high level of accuracy and confidentiality.
Assist with affordable housing waitlist management and recertification processes, including preparing application packets, scheduling appointments, and collecting required documentation.
Coordinate office mail, purchase orders, invoices, and office supply inventory.
Serve as the primary point of contact for office technology and IT-related requests.
Support community outreach, marketing initiatives, and resident engagement activities.
Monitor local market trends and competitor communities.
Perform other administrative and leasing duties as assigned.