Leasing & Resident Services Associate - Montgomery Village

Knoxville's Community Development Corporation•Knoxville, TN

7d•Onsite

About The Position

KCDC is seeking a Leasing & Resident Services Associate for Montgomery Village to support leasing, resident services, and office administration under the direction of the Property Manager. This non-supervisory position combines direct interaction with prospective residents, applicants, and residents with detailed administrative work. Depending on the community, the role may support market-rate and workforce housing, Low-Income Housing Tax Credit (LIHTC) apartments, and/or Project-Based Rental Assistance. The associate helps connect people with housing, maintain accurate records, coordinate housing certifications, and support the day-to-day operations of a KCDC community. The office is open Monday through Friday from 7:30 a.m. to 4:00 p.m.

Requirements

High school diploma or GED and at least one year of experience providing general clerical support in an office setting; an equivalent combination of education and experience may be considered.
Knowledge of, or ability to learn, KCDC policies and procedures and federal and state laws and regulations related to affordable, tax credit, and conventional housing programs.
Knowledge of, or ability to learn, eligibility and rent-determination regulations and procedures for rental assistance programs.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, and Yardi property management software.
Knowledge of office practices, procedures, and equipment.
Ability to provide excellent customer service, answer questions professionally, and explain programs, policies, procedures, rules, and regulations.
Ability to be courteous and professional when obtaining information and giving procedural directions.
Ability to establish and maintain effective working relationships with coworkers, tenants, and the public.
Ability to manage time, set due dates, meet deadlines, coordinate appointments, and manage calendars.
Ability to write grammatically correct, business-appropriate letters and email.
Ability to make mathematical calculations and maintain detailed records.
Ability to accurately enter information in Yardi property management software and organize and maintain files and records.
Ability to understand and follow oral and written instructions.
CPO, COS, or Bended Occupancy Specialist Certification must be obtained within two years of service.
Some positions may require a valid driver’s license and ability to be insured under the Authority’s automobile insurance plan at the standard rate.

Nice To Haves

Ability to speak and understand Spanish is desired.

Responsibilities

Greet visitors, applicants, and residents; answer calls, monitor voicemail, and respond to or route inquiries professionally.
Address resident questions, concerns, and requests promptly, taking appropriate action or involving the appropriate team member.
Lease available apartments and maintain an accurate, active waiting list in accordance with program requirements.
Maintain resident files in the established format and enter and update information in Yardi property management software.
Schedule appointments, conduct interviews, obtain third-party verifications, and generate EIV reports for initial, annual, interim, gross rent, unit transfer, termination, and move-out certifications.
Assemble paperwork for lease signings, court hearings, and other property needs.
Prepare and distribute resident notices and correspondence.
Follow KCDC policies and applicable housing laws and regulations.
Recommend improvements to office procedures and assist with other duties as assigned.