Leasing & Resident Services Specialist

Knoxville's Community Development Corporation•Knoxville, TN

About The Position

The Leasing & Resident Services Specialist supports leasing, resident services, and office administration under the direction of the Property Manager. Depending on the community, the role may involve market-rate and workforce housing, Low-Income Housing Tax Credit (LIHTC) apartments, and/or Project-Based Rental Assistance. This is a non-supervisory position combining interaction with residents and applicants with detailed administrative work. The specialist helps connect people with housing, maintain accurate information, and support the daily operations of a KCDC community. The role requires knowledge of, or the ability to learn, KCDC policies and procedures and applicable federal and state housing laws and regulations. The specialist uses Microsoft Office Suite and Yardi property management software, provides customer service, explains policies and procedures, manages records and appointments, and communicates professionally with residents, applicants, coworkers, and the public. CPO, COS, or Bended Occupancy Specialist Certification must be obtained within two years of service. Some positions may require a valid driver's license and the ability to be insured under the Authority's automobile insurance plan at the standard rate. The office is open Monday through Friday, 7:30 a.m. to 4:00 p.m. Salary is $17–$19 per hour, depending on experience.

Requirements

High school diploma or GED.
At least one year of experience providing general clerical support in an office setting; an equivalent combination of education and experience may be considered.
Knowledge of, or ability to learn, KCDC policies and procedures and federal and state laws and regulations related to affordable, tax credit, and conventional housing programs.
Knowledge of, or ability to learn, regulations and procedures for determining eligibility and appropriate rent amounts for rental assistance programs.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, and Yardi property management software.
Knowledge of office practices, procedures, and equipment.
Ability to provide excellent customer service, answer questions, act professionally, and explain programs and KCDC policies and procedures.
Ability to communicate courteously and professionally when obtaining information and giving procedural directions.
Ability to establish and maintain effective working relationships with coworkers, tenants, and the public.
Ability to manage time, set due dates, meet deadlines, coordinate appointments, and manage calendars.
Ability to write grammatically correct, business-appropriate letters and email.
Ability to make mathematical calculations, maintain detailed records, accurately enter information in Yardi, and organize and maintain files.
Ability to understand and follow oral and written instructions.
CPO, COS, or Bended Occupancy Specialist Certification must be obtained within two years of service.
Some positions may require a valid driver's license and the ability to be insurable under the Authority's automobile insurance plan at the standard rate.

Nice To Haves

Ability to speak and understand Spanish is desired.

Responsibilities

Greet visitors, applicants, and residents; answer calls, monitor voicemail, and professionally respond to or route inquiries.
Address residents' questions, concerns, and requests promptly, taking appropriate action or involving the appropriate team member.
Lease available apartments and maintain an accurate, active waiting list in accordance with program requirements.
Maintain resident files in the established format and enter and update information in Yardi property management software.
Schedule appointments, conduct interviews, obtain third-party verifications, and generate EIV reports for initial, annual, interim, gross rent, unit transfer, termination, and move-out certifications.
Assemble paperwork for lease signings, court hearings, and other property needs.
Prepare and distribute resident notices and correspondence.
Follow KCDC policies and applicable housing laws and regulations.
Recommend improvements to office procedures and assist with other duties as assigned.
Provide customer service and explain KCDC policies, procedures, rules, regulations, and housing programs.
Manage time, deadlines, appointments, and calendars; prepare business-appropriate letters and email; make mathematical calculations; and organize and maintain detailed records.