Resident Services Specialist

Arch Amenities Group•Melbourne, FL

11d

About The Position

Arch Amenities Group is seeking a Resident Services Specialist to provide exceptional service and support to residents and their guests. The role centers on creating a welcoming front desk experience, supporting resident programs and events, processing transactions, communicating information about services and amenities, and helping maintain a clean, organized, and secure facility. The position also involves assisting with event setup and cleanup, promotional materials, inventory, and incident reporting. The role is non-exempt and reports to the General Manager.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience, ideally in hospitality, fitness, or residential services.
Strong written and verbal communication skills.
Ability to multitask efficiently in a fast-paced environment.
Professional demeanor and appearance.
Creative mindset, especially in marketing and promotions.
Basic proficiency with computers and office equipment.
Ability to remain calm and composed under pressure.
Ability to lift up to 50 lbs and perform physical tasks related to event support.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Frequent standing, walking, bending, and lifting; work may be indoors and outdoors and may involve varying temperatures and light cleaning chemicals.

Nice To Haves

College coursework preferred.

Responsibilities

Greet residents and guests and provide a welcoming, professional front desk experience.
Enroll residents in recreational programs, classes, and events; make reservations and process payments.
Maintain accurate transaction records, complete daily reconciliations, and follow financial policies.
Communicate with residents about programming, services, schedules, and amenities.
Respond calmly and professionally to resident concerns or complaints and escalate them to management as needed.
Assist with executing programs and activities, including event setup and cleanup.
Monitor facility cleanliness and inventory, restocking supplies as needed.
Help prepare flyers, bulletins, and other promotional materials.
Ensure that only authorized individuals access the facility and help maintain a safe, secure environment.
Keep the front desk and surrounding areas organized and free of clutter.
Lift and move furniture or equipment during event setup.
Promptly report incidents or accidents to management.
Collaborate with team members to plan a diverse and engaging calendar of events and activities.