Resident Services Specialist

PEACE VILLAGE•Palos Park, IL

3d•$22 - $22•Onsite

About The Position

The Resident Support Specialist serves as the primary overnight resource for resident safety, facility security, and emergency response at Peace Village. The role monitors the campus, responds to resident needs and emergencies, assists overnight staff, and coordinates responses across Assisted Living, Memory Care, Independent Living, Wellness, and Peace Care Supervisory teams. The specialist maintains awareness of resident and building safety concerns, uses sound judgment, and communicates significant events, resident concerns, staffing or safety issues, and outstanding follow-up needs to the appropriate leadership personnel. At the end of each shift, the specialist provides a thorough report to the Wellness Team to support continuity of care and communication between shifts. The position also monitors campus security, conducts scheduled nightly rounds, responds to building emergencies and urgent maintenance requests, and completes required documentation and administrative tasks. Although it has no formal direct supervisory responsibility, the role provides overnight guidance and support to employees, coordinates responses during emergencies, and communicates supervisory concerns to the Peace Care Supervisory Team. The specialist is expected to demonstrate professionalism, compassion, patience, and respect, and to support a safe, welcoming environment consistent with Peace Village’s mission: “We Love and Honor Our Residents Every Day.”

Requirements

Strong critical-thinking, problem-solving, and decision-making skills.
Ability to recognize emergencies and determine when immediate escalation or emergency services are necessary.
Knowledge of safe lifting techniques and proper body mechanics.
Ability to remain calm and exercise sound judgment in stressful situations.
Ability to de-escalate agitated, confused, or distressed residents.
Strong communication and interpersonal skills, including the ability to work effectively across departments.
Demonstrated teamwork, patience, diplomacy, and professionalism.
Basic computer skills, including Microsoft Office and electronic documentation systems.
Strong organizational skills and attention to detail.
Commitment to resident safety, quality service, and the Peace Village mission.

Responsibilities

Respond promptly to resident care alarms in Independent Living and emergencies throughout the campus, including Assisted Living and Memory Care.
Respond to escalated care alarms and requests for assistance during the overnight shift.
Provide lift assistance following resident falls according to established procedures and obtain emergency medical assistance when indicated.
Recognize and respond appropriately to changes in resident condition, behavioral concerns, wandering, agitation, restlessness, and other safety concerns.
Assist CNA staff in Assisted Living and Memory Care when additional support is needed, particularly during challenging or escalated resident situations.
Contact emergency services when necessary and immediately notify appropriate leadership of significant incidents.
Serve as a central communication point for overnight operations and share information with appropriate departments and supervisory personnel.
Communicate resident concerns, incidents, falls, changes in condition, and matters requiring nursing assessment or follow-up to the Wellness Team.
Provide the Wellness Team with a thorough end-of-shift report covering significant events, unresolved concerns, resident follow-up needs, and outstanding safety issues.
Maintain communication with the Peace Care Supervisory Team regarding staffing concerns, resident emergencies, operational issues, and situations requiring supervisory direction.
Collaborate with CNA staff, nurses, supervisors, and other departments to ensure emergencies are handled appropriately and residents receive timely assistance.
Maintain accurate communication logs for Assisted Living and Independent Living throughout the shift.
Provide direction and support to overnight employees during emergency situations, assist staff in determining appropriate responses, and escalate concerns to supervisory personnel.
Promote teamwork, accountability, and effective communication among overnight departments.
Monitor campus security and the general safety of residents, visitors, and employees working overnight.
Conduct scheduled nightly rounds, check exterior doors, identify potential safety concerns, and report maintenance issues.
Respond to building emergencies, contact Maintenance or emergency services as appropriate, and assist with resident evacuation when necessary.
Address urgent maintenance requests and perform minor tasks within the scope of training and authorization, such as resetting breakers or addressing basic plumbing concerns.
Answer incoming calls during overnight hours and ensure calls are appropriately transferred to the Resident Support cell phone.
Unlock and open the Village Desk at the scheduled time.
Complete incident reports accurately and promptly and forward them to appropriate leadership personnel.
Document resident concerns, emergency responses, staff assistance, and other significant events.
Report census information, distribute notices to resident mailboxes, assist with data entry in PointClickCare, order supplies, and complete other assigned administrative projects.
Maintain confidentiality and handle resident and employee information appropriately.
Demonstrate professionalism, compassion, patience, and respect in all interactions and provide customer service consistent with the Peace Village mission.
Support a safe, welcoming, and responsive environment for residents, families, visitors, and employees.