Resident Services Specialist

Arch Amenities Group•Melbourne, FL

12d

About The Position

Arch Amenities Group is seeking a Resident Services Specialist to provide service and support to residents and their guests. The role delivers a welcoming front desk experience, facilitates registrations and reservations, processes payments, communicates information about services and amenities, assists with activities and events, and helps maintain a clean, organized, and secure facility. The position also supports marketing materials, handles resident concerns, reports incidents, and collaborates with the team on an engaging calendar of events. The work involves frequent standing, walking, bending, and lifting, including moving furniture or equipment for events. The role includes indoor and outdoor work and may involve exposure to varying temperatures, light cleaning chemicals, odors, and noise. A flexible schedule, including evenings, weekends, and holidays, is required.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Strong written and verbal communication skills.
Ability to multitask efficiently in a fast-paced environment.
Professional demeanor and appearance.
Ability to remain calm and composed under pressure.
Basic proficiency with computers and office equipment.
Ability to lift up to 50 pounds and perform physical tasks related to event support.
Availability for a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

College coursework.
Customer service experience in hospitality, fitness, or residential services.
A creative mindset, especially in marketing and promotions.

Responsibilities

Greet residents and guests warmly and provide a welcoming, professional front desk experience.
Enroll residents in recreational programs, classes, and events; make reservations and process payments.
Maintain accurate transaction records, complete daily reconciliations, and follow financial policies.
Communicate with residents about programming, services, schedules, and amenities.
Address resident concerns or complaints calmly and professionally, escalating them to management when needed.
Assist with program and activity execution, including event setup and cleanup.
Monitor facility cleanliness and inventory, restocking supplies as necessary.
Help prepare flyers, bulletins, and other promotional materials.
Ensure only authorized individuals access the facility and help maintain a secure, safe environment.
Keep the front desk and surrounding areas organized and free of clutter.
Lift and move furniture or equipment during event setup.
Promptly report incidents or accidents to management.
Collaborate with team members to plan a diverse and engaging calendar of events and activities.