Leasing and Resident Services Specialist

Fairlawn • Decatur, IL

3d

About The Position

Fairlawn is seeking a motivated Leasing and Resident Services Specialist to provide customer service and support prospective residents in finding a home. This fast-paced, sales-focused role works with the management team, showcases properties and amenities, and helps manage resident and leasing operations. The role offers an incentive program and calls for someone who embodies Fairlawn’s values: Be Kind, Own It, Be Flexible, and Always Improve.

Fairlawn is a real estate investment, management, and development firm based in Chicago and Champaign, Illinois. It has more than a 10-year track record, approximately 6,000 units, and $900 million in assets under management, with a presence across Illinois, Indiana, and Kentucky and plans to expand into additional Midwest markets. The company uses the Entrepreneurial Operating System (EOS) to support accountability, issue-solving, and shared goals.

Requirements

• High school diploma or GED.
• At least 1 year of customer service, hospitality, retail, or sales experience.
• Proficiency with computer applications and software, such as Microsoft Office Suite, AppFolio, and Outlook, and an aptitude for learning new systems.
• Excellent interpersonal, written, and verbal communication skills.
• Strong attention to detail, high energy, and a positive attitude.
• Alignment with Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.
• Active driver’s license, 2 years of driving history, successful completion of MVR requirements, and reliable transportation.
• Ability to work longer hours and weekends during prime leasing season and turnover; dates vary each year.
• Ability to perform physical functions including walking properties, completing inspections, delivering communications, and showing properties.
• For Illinois properties, ability to obtain an Illinois Residential Leasing Agent License within 1 year of employment, as applicable.

Nice To Haves

• At least 1 year of office administration or data entry experience.
• Bilingual English/Spanish skills.

Responsibilities

• Serve as a leasing agent and property tour expert, learning the properties and their amenities.
• Show properties and promote their features and amenities to prospective tenants.
• Review lease applications and documentation to determine eligibility.
• Assist with daily customer service operations, including guest inquiries, notices, resident communications, showings, tenant screenings, and applications.
• Respond to residents through phone, email, and text to maintain positive resident relations.
• Prepare move-in paperwork, confirm residences are ready, perform unit inspections, and conduct move-in orientations.
• Maintain rapport with current and prospective tenants.
• Process maintenance requests and follow up with residents to confirm completion.
• Learn and comply with Fair Housing Laws and local, state, and federal housing regulations.
• Assist with other tasks as needed.

Benefits

• Competitive pay.
• Additional earning potential through leasing and renewal incentives.
• Medical, dental, vision, and life insurance.
• Short-term disability, critical illness, accident, flexible spending, and H.S.A. benefits.
• 401(k) retirement plan with matching.
• Paid vacation, sick leave, and holiday pay.
• Company events.
• Wellness days.
• Quarterly off-site meetings with the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED