Leasing and Resident Relations Specialist

Tricon Residential•McKinney, TX

11d•Onsite

About The Position

The Leasing and Resident Relations Specialist is a sales- and customer-service-focused role supporting an assigned cluster of single-family rental communities (SFRCs). The position reports to the Regional Community Manager or, where applicable, the Community Manager, and works in equal partnership with a named counterpart in the Centralized Sales Hub. The Specialist and counterpart share responsibility for leasing every available home in their assigned cluster, rather than focusing only on the site where the Specialist is based. The role is based at Tricon Trinity Falls in McKinney, Texas, and follows a Tuesday–Saturday schedule from 9 a.m. to 6 p.m. The Specialist conducts leasing and marketing activities, including prospect follow-up, property tours, virtual or self-tour assistance, outreach, and lease closing. The role also coordinates with the Centralized Sales Hub and marketing team, monitors market conditions and performance, and maintains community and home readiness. Resident-facing work includes responding to concerns, routing service requests, supporting resident satisfaction and retention, and helping create an engaging community. The Specialist also inspects the community, documents findings, supports reporting, and upholds Tricon’s service standards and guiding principles. The position may require travel to multiple SFRC locations in the market, including to conduct tours and inspections. Physical demands include frequent sitting, talking, and hearing; occasional standing, walking, reaching, handling objects, and stooping, kneeling, or crouching; and occasional lifting or moving of up to 25 pounds.

Requirements

Strong sales experience.
Passion for providing an exceptional customer experience and strong customer-service skills.
Texas real estate license.
Bachelor’s degree in a relevant field.
Ability to work a flexible schedule, including weekends.
Ability to commute to and travel among multiple locations within the market.
Comfort learning new software platforms and using technology.
Attention to detail.
Ability to manage MLS listings for the SFRCs in the market.
Excellent verbal and written communication skills.
Professional appearance and demeanor.
Demonstrated multitasking, organizational, and project-coordination skills.
Good reasoning abilities and sound judgment.
Reliable transportation, a valid driver’s license, and valid insurance.
Frequently able to sit, talk, and hear; occasionally able to stand, walk, handle or feel objects, reach, stoop, kneel, or crouch; occasionally lift or move up to 25 pounds; and have close vision, distance vision, and depth perception.

Nice To Haves

Two years of customer service experience is preferred.
Bilingual ability is a plus.

Responsibilities

Collaborate with the SFRC team, Centralized Sales Hub, and other departments, sharing accountability with the Hub for leasing results.
Sell the value of the communities, identify client needs, conduct leasing activities and property tours, assist with virtual or self-tours, and follow up with leads promptly through closing.
Communicate professionally with prospects, residents, competitors, builder partners, colleagues, and vendors.
Travel to multiple SFRCs in the market as needed to conduct tours and property inspections.
Monitor leasing, occupancy, and resident satisfaction goals and contribute ideas to improve results.
Plan and execute outreach marketing at least monthly with local businesses, brokers, realtors, multifamily locators, and other relevant local resources.
Complete and document daily community and tour-path walks or audits; ensure communities are clean, safe, functional, and show-ready, including preparing vacant homes and confirming work is completed.
Develop expertise in the community’s submarket, including competitor communities, prospect profiles, and local employers; complete monthly market surveys and other reporting.
Partner with Marketing to build brand awareness, provide feedback and content, improve social media engagement, generate qualified leads, and encourage resident and broker referrals.
Report key community performance factors, prospect feedback, competitive offerings, safety concerns, and opportunities to SFRC leadership.
Own leasing for an assigned cluster of communities with a named Hub counterpart; confirm booked tours, serve as the client’s point of contact, conduct tours in person or remotely, and close or return opportunities to the Hub for follow-up.
Call applicants whose applications stall before submission, share lease credit with the Hub counterpart, participate in daily huddles, and submit recaps for shared reporting.
Route resident issues and maintenance or service requests to the Resident Support Manager team and escalate matters to the Regional Community Manager as appropriate.
Anticipate and address resident concerns empathetically, listen actively, identify root causes, and work with others toward positive outcomes.
Represent Tricon’s Guiding Principles and Purpose Statement, promote resident satisfaction, solicit positive online reviews, share resident stories, and support excellent leasing, application, move-in, and retention experiences.
Audit move-ins against the Move In Checklist when needed.
Maintain organized records and timely documentation; inspect the community daily for construction issues, resident violations, and landscape or common-area concerns.
Help plan and execute resident events, foster a positive community environment, and maintain the community in accordance with Tricon Residential standards.
Provide information for the weekly Community Manager Report on maintenance, residents, prospects, major employers, and new construction in the submarket.
Seek opportunities to improve resident and community engagement and contribute to professional and operational growth; solve problems and communicate and enforce appropriate solutions.