Resident Relations Specialist- Citigate
About The Position
AIR Communities is hiring a Resident Relations Specialist for a property in the Jacksonville, Florida area. The role focuses on leasing, sales, resident service, and community marketing. The specialist follows AIR’s sales process by promptly following up with active prospects, scheduling and conducting tours, and helping prospective residents find a home while communicating the value of the community. The role also supports other communities in the AIR portfolio as needed and requires adherence to Fair Housing Laws and Regulations. The expected base pay is $18.50 to $23.00 per hour, plus monthly renewal commissions and commissions for new leases and renewals. The position offers a 25% rent discount at AIR communities and the option to live onsite or at a nearby AIR community.
Requirements
- At least 1 year of sales and customer service experience, including reaching sales goals in a fast-paced environment.
- Demonstrated success in setting and achieving goals and following a sales process.
- Excellent customer service skills to address current and future resident needs.
- Flexible schedule and availability during office hours, which may include weekends and vary by community and season.
- Reliable transportation.
- Proficient in reading, writing, and speaking English.
Responsibilities
- Follow AIR’s sales process, including promptly following up with active prospects.
- Schedule and conduct tours that communicate the value of the community and help prospects find a home.
- Consistently meet or surpass monthly leasing goals.
- Deliver exceptional customer service to current and prospective residents.
- Provide leasing support to AIR communities as needed.
- Contribute to community marketing efforts.
- Adhere to Fair Housing Laws and Regulations.
Benefits
- Paid time off, including vacation, sick time, and 14 holidays.
- Medical, dental, vision, and life insurance options.
- HSA/FSA plans.
- Short- and long-term disability paid by the company.
- 25% rent discount at AIR communities.
- 401(k) plan with employer contribution.
- Paid parental leave of up to 16 weeks.
- Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
- 15 hours of paid community service time annually.
- Commuter benefits.
- Pet insurance.
- Consumer discounts on various products and services.
- Ongoing professional development, leadership training, and career growth opportunities.
- Base pay of $18.50 to $23.00 per hour, plus commissions for new leases and renewals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
