Resident Relations Specialist - Adair off Addison

AIR Communities • Dallas, TX

2d

About The Position

The Resident Relations Specialist supports the resident experience and retention at an AIR apartment community. The role manages the resident lease-renewal process, including finalizing renewal leases by phone and online, and monitors resident retention. The specialist also assists current and future residents with questions, complaints, service issues, move-ins, and move-outs, coordinating with appropriate staff to address concerns as needed.

The position involves a range of resident-facing tasks, including helping residents pay rent online, completing move-in and move-out inspections, registering cars and pets, assisting with package deliveries, entering service requests, communicating with residents, planning resident functions, and contacting residents about policy violations. The role calls for a customer-service and sales professional who can solve problems, adapt to shifting priorities, and work collaboratively while meeting renewal goals.

Requirements

• At least 2 years of customer-service experience in a fast-paced service environment, such as property management, hospitality, retail, or restaurants.
• Strong customer service, retail, hospitality, restaurant, or sales background, with the ability to consistently meet and exceed sales goals.
• Ability to provide friendly, professional customer service to address the needs of current and future residents.
• Ability to read, write, and speak English.
• Reliable mode of transportation.

Nice To Haves

• Bilingual ability.
• Goal-driven approach and willingness to go above and beyond for a strong customer-service experience.
• Adaptability to a fast pace and shifting priorities.
• Problem-solving skills.
• Collaborative, team-oriented approach.

Responsibilities

• Respond to and manage resident complaints and service issues, coordinating with appropriate staff to resolve concerns.
• Support residents through the move-out process, including notices to vacate and resident transfers.
• Manage resident lease renewals, including finalizing renewal leases by phone and online.
• Monitor resident retention.
• Assist residents with their needs and help them pay rent online.
• Complete move-in and move-out inspections.
• Register residents’ cars for onsite parking and register pets for existing residents.
• Assist residents with package deliveries through parcel pending.
• Enter resident service requests and answer questions about those requests.
• Assist with notices to vacate and gather move-out information.
• Send communications to residents.
• Coordinate and plan resident functions.
• Contact residents about policy violations.

Benefits

• Expected base pay of $18.00–$20.00 per hour plus monthly renewal commissions.
• Opportunity for extended time off with benefits during slower parts of the year.
• 25% rent discount at AIR communities, subject to application and certain exclusions.
• Option to live onsite or at a nearby AIR community.
• Paid time off, including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options.
• HSA/FSA plans.
• Company-paid short- and long-term disability.
• 401(k) plan with up to 6% employer match.
• Paid parental leave of up to 16 weeks.
• Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid community-service time annually.
• Commuter benefits.
• Pet insurance.
• Consumer discounts on various products and services.
• Ongoing professional development, leadership training, and career-growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed