Resident Relations Specialist - Adair off Addison

AIR Communities•Dallas, TX

4d•$18 - $20

About The Position

AIR Communities is seeking a Resident Relations Specialist for its Adair off Addison community. The role focuses on resident retention and experience, including managing the resident renewal process and maximizing renewals. Team members provide customer service and problem-solving support to current and future residents, handle complaints and service issues, and coordinate with appropriate staff to resolve concerns. The position also supports residents during move-outs and transfers and assists with a variety of community and account-related needs.

Requirements

At least 2 years of customer service experience in a fast-paced service environment, such as property management, hospitality, retail, or restaurants.
Strong customer service, retail, hospitality, restaurant, or sales background, with the ability to consistently meet and exceed sales goals.
Ability to provide exceptional, friendly, and professional customer service to current and future residents.
Ability to read, write, and speak English.
Reliable mode of transportation.

Nice To Haves

Bilingual ability.
Goal-driven approach and willingness to go above and beyond to provide a great customer service experience.
Adaptability to a fast pace and shifting priorities.
Nimble problem-solving skills.
Collaborative teamwork.

Responsibilities

Respond to and manage resident complaints and service issues, coordinating with appropriate staff to resolve concerns.
Support residents during the move-out process, including notices to vacate and resident transfers.
Manage resident lease renewals, including finalizing renewal leases by phone and online.
Monitor resident retention.
Assist residents with their needs, including helping them pay rent online.
Complete move-in and move-out inspections.
Register vehicles for on-site parking and register pets for existing residents.
Assist with package deliveries through parcel pending.
Enter service requests and answer residents’ questions about service requests.
Gather information for resident notices to vacate and move-outs.
Send communications to residents.
Coordinate and plan resident functions.
Contact residents about policy violations.

Benefits

Performance-based compensation, including monthly renewal commissions.
Opportunity for extended time off with benefits during slower parts of the year.
25% rent discount at an AIR community.
Option to live onsite or at a nearby AIR community.
Paid time off, including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Company-paid short- and long-term disability.
401(k) plan with up to 6% employer match.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community-service time annually.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Ongoing professional development, leadership training, and career growth opportunities.