Leasing and Resident Services Specialist

Fairlawn Management•Decatur, IL

About The Position

Fairlawn is seeking a highly motivated Leasing and Resident Services Specialist to work with the management team and provide excellent customer service to prospective and current residents. This fast-paced sales role involves learning Fairlawn’s properties and amenities, showing homes, supporting leasing and application processes, and maintaining positive resident relations. The position includes an incentive program with additional earning potential through leasing and renewal incentives. The ideal candidate demonstrates Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve. Fairlawn is a vertically integrated real estate investment, management, and development firm based in Chicago and Champaign, Illinois, with approximately 6,000 units and $900 million in assets under management across Illinois, Indiana, and Kentucky. The company uses the Entrepreneurial Operating System (EOS) to support accountability, issue-solving, and shared goals.

Requirements

High school diploma or GED.
At least 1 year of customer service, hospitality, retail, or sales experience.
Proficiency with computer applications and software, such as Microsoft Office Suite, AppFolio, and Outlook, and ability to learn new software and systems.
Excellent interpersonal, written, and verbal communication skills.
Strong attention to detail, high energy, and a positive attitude.
Alignment with Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.
Active driver’s license, at least 2 years of driving history, and ability to meet motor vehicle record requirements.
Reliable transportation.
Ability to perform the physical functions of the position, including walking properties, conducting physical inspections, delivering communications, and showing properties.
Availability for longer hours and weekends during prime leasing season and turnover.
For applicable Illinois properties, ability to obtain an Illinois Residential Leasing Agent License within 1 year of employment.

Nice To Haves

At least 1 year of office administration or data entry experience.
Bilingual English/Spanish skills.
Comparable experience and skills, including prior experience at Fairlawn.

Responsibilities

Serve as a leasing agent and property tour expert, developing knowledge of properties and amenities.
Show properties and promote their features and amenities to prospective tenants.
Review lease applications and required eligibility documentation.
Support daily customer service operations, including guest inquiries, notices, resident communications, showings, tenant screenings, and applications.
Provide customer service through phone, email, and text to maintain positive resident relations.
Prepare move-in paperwork, confirm residences are ready for move-in, perform unit inspections, and conduct move-in orientations.
Maintain rapport with current and prospective tenants.
Process maintenance requests and follow up with residents to confirm completion.
Learn and comply with applicable Fair Housing Laws and local, state, and federal housing regulations.
Help with other tasks as needed.
Work longer hours and weekends during prime leasing season and turnover, as needed.
Walk properties, conduct physical inspections, deliver communications, and show properties.