Leasing Representative - Winner's Circle, Ballston Spa, NY
About The Position
Rose Associates is seeking a personable, motivated, and customer-focused Leasing Representative for its multifamily team. As an initial point of contact for prospective residents, the representative showcases the community and available homes and guides prospects through the leasing process, from inquiry to move-in. The role supports leasing activity, relationship-building, resident satisfaction, and day-to-day leasing office operations while helping meet leasing and occupancy goals. This is an on-site role involving regular movement throughout the property, including the leasing office, common areas, and apartment homes. It requires frequent interaction with prospective and current residents, employees, vendors, and visitors. The role may involve ascending and descending stairs, working in varying environmental conditions, and entering occupied apartments where domestic pets may be present. Weekend availability, including Saturdays and Sundays, is required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Requirements
- High school diploma or equivalent required.
- At least one year of leasing or sales experience; multifamily residential real estate experience is preferred.
- Strong communication and interpersonal skills, including the ability to build rapport and positive relationships.
- Customer-focused approach and ability to present apartment homes, community features, and leasing opportunities confidently.
- Strong organizational and time-management skills, including the ability to manage multiple inquiries and priorities.
- Proficiency with Microsoft Office and property management platforms, including iLuvLeasing, On-Site, and Yardi.
- Knowledge of Fair Housing regulations and residential leasing practices.
- Ability to work independently and contribute positively to a team environment.
- Valid state real estate license, or ability to obtain one within the first 120 days of employment. Active license holders must register their license with Rose Associates upon hire.
- Must be authorized to work in the United States.
- Availability to work weekends, including Saturdays and Sundays.
Nice To Haves
- Bachelor's degree in Business, Marketing, or a related field.
- Experience in multifamily residential real estate leasing or sales.
Responsibilities
- Manage the leasing process from initial inquiry through lease execution, including greeting prospects, assessing their needs, scheduling appointments, and conducting property tours.
- Showcase available apartments and community amenities, communicating property features, benefits, and value.
- Respond to leasing inquiries in person, by phone, and by email; provide accurate information and follow up consistently.
- Guide prospective residents through applications, collect required documentation, and ensure applications are completed accurately.
- Coordinate background and credit screenings under company policies and communicate application status and leasing decisions.
- Build positive relationships with prospective and current residents and maintain a welcoming, professional leasing office environment.
- Partner with property management and maintenance teams to address resident requests, coordinate service needs, and support resident satisfaction.
- Communicate with current residents about maintenance concerns, lease renewals, and other questions or requests.
- Assist with weekly and monthly leasing and sales reports, including traffic analysis and other reporting as assigned by the Leasing Manager or Community Manager.
- Receive and accurately record rental payments, deposits, and other transactions in accordance with company procedures.
- Monitor local rental market trends, competitor offerings, and pricing activity and share relevant feedback with management.
- Support leasing and marketing initiatives to generate traffic, improve conversion, and achieve occupancy goals.
- Prepare and execute lease agreements in accordance with company policies and applicable Fair Housing requirements, maintaining accurate and organized leasing records.
- Maintain an active on-site presence and communicate effectively with residents, prospective residents, employees, vendors, and visitors.
- Perform additional responsibilities as needed to support the leasing team and overall property operations.
Benefits
- Comprehensive benefits package
- Performance-based incentive compensation opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
