Leasing Professional - Lantower Garrison Park

Greystar Management Services•Charlotte, NC

5d•Onsite

About The Position

The Leasing Professional coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role handles leasing activities for prospective residents, supports resident satisfaction throughout the lease term, and secures lease renewals. This position is at Lantower Garrison Park, a stabilized 322-unit garden community in Charlotte, North Carolina. The schedule is Monday through Friday with rotating weekends, and the role may require a flexible schedule that includes being on call during evenings, weekends, and holidays.

Requirements

Hold all licenses and certifications required by applicable state and local jurisdictions.
Have a valid driver’s license to operate a golf cart on the property.
Be able to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Be able to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.

Responsibilities

Conduct sales and leasing activities, including greeting and qualifying prospects, touring the community and apartments, processing applications, conducting credit screening and criminal background checks, preparing lease and move-in documents, and supporting move-ins and lease signings.
Inspect apartments before move-in, confirm they are ready, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions; develop and implement short- and long-term marketing plans; and follow policies for concessions, specials, and other occupancy programs.
Plan and carry out marketing activities to generate community traffic, including resident referral and employer outreach programs, internet marketing, and community-specific campaigns.
Use on-site property management software to track availability, record traffic and leasing activity, manage prospect and resident data, and capture relevant demographic information.
Inspect the marketing corridor and leasing tour daily, communicate upkeep needs to maintenance, merchandise and maintain show units, models, and amenities, and prepare the leasing office for daily activities.
Follow up with prospects and new residents through email, notes, cards, telephone calls, or other contacts to support leasing and renewal decisions and satisfaction.
Support the lease renewal program by preparing renewal letters and packages, contacting residents before move-out dates, and ensuring documents are signed and implemented on time.
Respond promptly and courteously to resident and client or owner concerns, resolve problems, and document or convey requests to the appropriate people.
Maintain licenses or certifications required by state and local jurisdictions and a valid driver’s license for operating a golf cart on the property.
Travel as needed to assist other properties or attend training, meetings, and other business activities.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost basic employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match of up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.