Leasing Professional - Arlington, TX

Greystar Management Services•Dallas, TX

1d•Onsite

About The Position

The Leasing Professional executes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. Serving as a primary point of contact for prospective residents, this role guides them through the leasing process and supports resident satisfaction throughout the lease term. The position also manages leads, uses CRM and property management applications, reviews data, supports events, and collaborates with on-site team members to improve the resident experience while upholding Greystar’s professional and ethical standards. Saturday availability is required.

Requirements

High school diploma or equivalent.
At least 1–3 years of relevant experience in sales, marketing, internet use, and customer service, including resolving customer complaints and completing financial records, documents, and reports.
Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features, make sales presentations, and answer questions.
Mathematical skills necessary to process sales conversions.
Ability to generate sales leads, qualify prospects, conduct sales presentations, and close sales.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with word processing, spreadsheets, property management applications, and database management programs.
Proficiency using the internet for marketing, advertising, and sales.
Ability to adapt sales messaging to specific markets and audiences.
Ability to work a flexible schedule that may include evenings, weekends, and holidays; Saturday availability is required.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver weights of up to 25 pounds independently and 50 pounds with assistance, and to stand for extended periods.
Routine local travel may be required for business meetings, market research, or other job responsibilities.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Conduct sales and leasing activities to meet revenue and occupancy goals, including qualifying prospects, conducting tours, processing applications and screenings, preparing lease and move-in documents, and supporting lease signing and move-in.
Collect and appropriately record information from prospective residents at move-in.
Monitor market and competitor conditions, collaborate with teams and leadership, and develop and implement marketing plans and occupancy strategies in accordance with property policies.
Design and execute marketing activities and events, including resident referral and employer outreach programs, internet marketing, and property-specific campaigns.
Use property management software to track availability and leasing activity, manage resident and prospect data, and review and analyze relevant information.
Inspect tour paths and show units, communicate maintenance needs, maintain appealing show units and amenities, and prepare the leasing office for daily activities.
Follow up with prospects and new residents within 24 hours, document follow-up, and classify leads throughout the sales process.
Support the lease renewal program by preparing renewal documents, contacting residents in advance of move-out dates, and ensuring renewals are completed on time.
Respond promptly and courteously to resident and client or owner questions and concerns, resolve problems, and route or document requests as appropriate.
Provide respectful, customer-focused service to residents, prospects, guests, and others, including responding sensitively to maintenance complaints and acknowledging residents by name.
Attend community and networking events, participate in outreach marketing, and build relationships with local associations and community organizations to generate traffic and referrals.
Complete financial, administrative, and other reports and analyses, and perform other assigned or necessary duties.
Assist the Lifestyle Coordinator with event attendance and setup as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential weekly, monthly, and/or quarterly bonus programs for onsite property positions.