Leasing Professional - North Seattle

Greystar Management Services•Seattle, WA

2d•Onsite

About The Position

Greystar is hiring an experienced Leasing Professional to coordinate a residential community’s marketing, leasing, and renewal strategies in support of occupancy, revenue, and resident-retention goals. The role includes leasing apartments to prospective residents, supporting resident satisfaction throughout the lease term, and securing renewals. The Leasing Professional works with the community team to deliver customer service, support leasing and move-ins, and carry out marketing and resident engagement activities. The position involves conducting in-person and virtual tours, processing applications and screening, preparing lease and move-in documents, inspecting apartments before move-in, and following up with prospects and residents. It also includes monitoring market and competitor conditions, implementing marketing plans, maintaining accurate records in property-management software, keeping tour areas and show units ready, and addressing resident concerns. The role requires a flexible schedule, including evening, weekend, and holiday on-call work, and may involve travel to other properties or business events as needed.

Requirements

Previous sales and customer service experience is desired; a positive, can-do attitude is required.
Ability to read, write, and communicate effectively, complete legal documents, explain and sell apartment features, and answer resident questions.
High level of professionalism in manner and dress.
Required licenses and certifications as required by state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Ability to work a flexible schedule, including taking on-call shifts during evenings, weekends, and holidays.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.

Nice To Haves

Proficiency in Microsoft Office Suite.
Experience with property-management software such as Yardi or OneSite.

Responsibilities

Perform sales and leasing activities to meet community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing lease and move-in documents, and supporting move-in and lease signing.
Inspect apartments before move-in, confirm they are ready, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions and develop and implement marketing plans to sustain occupancy.
Follow community policies regarding concessions, specials, and other occupancy programs.
Design and carry out marketing activities, including resident referral and employer outreach programs, internet and social media marketing, and community-specific promotions.
Use on-site property-management software to track apartment availability and leasing activity and maintain resident and prospect records and demographic information.
Inspect marketing corridors, leasing tours, show units, models, amenities, and the leasing office to ensure they meet company standards; communicate maintenance and upkeep needs.
Follow up with prospects and new residents by email, notes, cards, phone, or other contacts to support leasing decisions and satisfaction.
Support the lease renewal program by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns and questions, resolve issues, or document and refer requests to the appropriate people.
Plan and execute community events.
Assist other properties, attend training, or attend business meetings as needed.

Benefits

Housing discounts of up to 40% at Greystar communities, subject to discount and unit availability for onsite team members.
Cell phone allowance.
Monthly bonus incentives; onsite positions may be eligible for weekly, monthly, and/or quarterly bonus programs.
Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, and hospital indemnity plans.
Pet insurance and legal plans.
Charitable giving program and benefits.
Robust training and development.