Leasing Consultant

FCA Management, LLC•Charlotte, NC

21d•$18 - $21•Onsite

About The Position

The Leasing Professional coordinates the community’s marketing, leasing, and renewal strategies to support occupancy, revenue, and resident retention goals. The role handles leasing activities for prospective residents, supports resident satisfaction throughout the lease term, and secures lease renewals. The position works in an office environment and may frequently be exposed to outdoor elements that could be unpleasant or hazardous. It requires the ability to access all interior and exterior community areas and amenities, stand, walk, or sit for extended periods, and maneuver weights up to 20 pounds independently and 50 pounds with assistance. Routine local travel may be required for training, market research, or other work-related activities. A flexible schedule that may include weekends or holidays is required, including three Saturdays each month. A valid driver’s license is required to operate a golf cart on the property, and any licenses or certifications required by state or local jurisdictions must be held.

Requirements

High school diploma, GED, or an employment history demonstrating relevant sales, marketing, internet, and customer-service experience sufficient to resolve customer complaints and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features, and answer questions.
Sales skills, including generating leads, conducting presentations, qualifying prospects, and closing sales.
Proficiency with word processing, property management software, preferably Yardi and/or OneSite, and spreadsheet programs.
Mathematical skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
Ability to use the internet for marketing, advertising, and sales, including Craigslist, Google and other search engines, and websites.
Licenses or certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Ability to work a flexible schedule that may include weekends and holidays; three Saturdays each month are required.
Ability to access all interior and exterior areas of the community and amenities; stand, walk, or sit for extended periods; and maneuver up to 20 pounds independently and 50 pounds with assistance.
Routine local travel may be required for training, market research, or other job duties.

Responsibilities

Conduct sales and leasing activities to meet community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, showing apartments, processing applications, completing credit and criminal background screening, preparing leases and move-in packages, and facilitating move-ins and lease signings.
Inspect apartments before move-in, confirm they are move-in ready, and schedule outstanding work with the maintenance team.
Monitor market and competitor conditions; develop and implement marketing plans and occupancy goals; and follow community policies regarding concessions, specials, and other occupancy programs.
Create and carry out marketing activities to drive traffic, including resident referral and employer outreach programs, internet marketing, and community-specific marketing initiatives.
Use on-site property management software to track availability, record traffic and leasing activity, manage resident and prospect data, and capture demographic and other resident information.
Maintain community and show-unit presentation standards by inspecting the marketing corridor and leasing tour, communicating maintenance needs, merchandising show units and amenities, and preparing the leasing office for daily activity.
Follow up with prospects and new residents through email, notes, cards, calls, or other contacts to support leasing and renewal decisions and resident satisfaction.
Support the lease renewal program by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client or owner concerns and questions, resolve issues, and document or route requests as appropriate.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
Monitor and follow policies and procedures, regulatory requirements, organizational standards, and operational processes; report violations or infractions to appropriate individuals.
Follow safety practices and promptly report equipment malfunctions, injuries, accidents, or other safety issues.
Identify and suggest improvements to community efficiency, profitability, and productivity.
Keep current with changes in technology and industry leasing and sales tools, processes, and standards through training and other information sources, and apply that knowledge to the role.