Temporary Leasing & Occupancy Coordinator

People's Self-Help Housing•San Luis Obispo, CA

8d•Onsite

About The Position

This role is responsible for all duties related to processing tenant applications, including marketing the property, accepting and receiving applications, qualifying applicants by checking credit and criminal background, previous landlord and other references, and verifying income. The position involves maintaining waiting lists, refreshing them annually, and coordinating with Property Managers to show apartments. Responsibilities include reviewing and signing lease contracts, preparing new resident files, and ensuring compliance with internal and regulatory requirements for leasing activities. The role also requires attending training, maintaining tenant files and leasing records, proactively preparing applicant files for upcoming vacancies, and tracking vacancies from Notice to Vacate through unit turn and move-in readiness. The position must be performed in accordance with PSHH policies and procedures, coordinating with third-party referral agencies, and providing regular internal reporting on vacancies and housing applications. Other duties as assigned.

Requirements

General computer literacy
Proficiency in Microsoft Office, especially in Word and Excel
Strong verbal and written communication skills
Ability to work with people of all cultures and economic status
Ability to provide professional and courteous customer service
Works collaboratively in a team environment
Ability to prioritize, multitask and meet deadlines autonomously
Experience working in an office environment and using office equipment
Proven ability and experience maintaining confidentiality with proprietary company information and personal client information
Valid CA driver’s license, proof of auto insurance and access to a reliable vehicle

Nice To Haves

Bilingual (English/Spanish) may be required and is always highly preferred.
Experience in affordable housing property management and/or leasing highly desired.

Responsibilities

Process tenant applications, including marketing, accepting, and receiving applications.
Qualify applicants by checking credit and criminal background, previous landlord and other references, and verifying income.
Maintain and refresh waiting lists annually.
Coordinate with Property Managers to show apartments to prospective residents.
Review and sign lease contracts with applicants.
Prepare new resident files and forward them to the Property.
Review and prepare for audits from regulatory agencies and investors, ensuring compliance with leasing activities.
Attend training classes and seminars to stay current with required certifications.
Maintain tenant files and leasing records in accordance with regulations.
Proactively work applicant files in preparation for upcoming vacancies.
Track vacancies from Notice to Vacate through the unit turn process and ensure files are ready for move-in.
Perform work in accordance with PSHH policies, procedures, and standards.
Coordinate with third-party referral agencies for applicant referrals.
Provide regular internal reporting regarding vacancies and housing applications.
Perform other duties as assigned.