Leasing Coordinator

Liberty Military Housing•Norfolk, VA

About The Position

Liberty Military Housing is seeking a Leasing Coordinator to assist the team in achieving sales goals and support prospective and current residents through the housing process. The role uses customer management and leasing programs to follow up with prospects and new applicants, manage resident communications, maintain lease records, produce reports, and support marketing activities. The position also coordinates with site staff to address resident complaints and service issues and helps keep pricing, specials, and other website information current.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
Computer proficiency, including Microsoft Word and Excel.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and in a team environment.
Excellent time-management and follow-up skills.
Detail-oriented.
Ability to talk, listen, and speak clearly on the telephone.

Responsibilities

Provide prospective residents with information about the housing process.
Answer telephone calls, return missed calls, check voicemail, and follow up with prospects.
Ensure lease paperwork is completed and entered into Yardi, and audit leases.
Respond to and manage resident complaints and service issues, coordinating with appropriate staff to address and resolve concerns.
Compile daily, weekly, and monthly reports.
Communicate in writing and verbally with team members, prospects, and residents.
Manage the resident lifecycle and run reports to audit the program within LeaseHawk.
Contact all new applicants.
Create marketing flyers using LeaseLabs.
Update the website with pricing and specials and work with the site team on changes.
Post marketing ads and respond to and follow up with leads.