Leasing Coordinator

Related • Colonial Heights, VA

3d

About The Position

The Leasing Coordinator supports day-to-day leasing operations at an affordable housing community. The role manages leasing activities from initial phone and email inquiries through tours, prospect follow-up, applicant pre-qualification, and preparation of accurate lease files. The coordinator helps maintain full occupancy, support residents, and provide a positive leasing experience through move-in while complying with affordable housing program requirements and fair housing guidelines. The role also supports marketing, community outreach, resident events, occupancy performance, and related leasing documentation.

Requirements

• At least 2 years of experience in leasing, marketing, hospitality, sales, or multifamily operations.
• Excellent customer service skills.
• Proficiency in rent calculation methods, including HPD and HUD standards.
• High school diploma or GED.
• Ability to review and interpret financial documents, including pay stubs, tax returns, and rent statements.
• Current State Real Estate or Leasing License, or willingness to obtain one.
• Ability to manage multiple deadlines, stay organized, and ensure compliance with regulatory frameworks.
• Excellent interpersonal and communication skills, with the ability to build trust with teams and residents.
• Adaptability and a proactive approach in fast-paced, changing environments.
• Ability to maintain confidentiality and handle sensitive issues professionally.
• Accountability, reliability, attention to detail, resilience, proactive problem-solving, and commitment to resident-centered service, collaboration, and continued learning.

Nice To Haves

• Bachelor’s degree.
• Experience with property management software such as RealPage, OneSite, Yardi, or JD Edwards.

Responsibilities

• Generate and manage leasing traffic and waitlists through outreach, tours, and consistent follow-up with qualified prospects.
• Pre-qualify applicants, prepare accurate lease files, and complete move-in, renewal, and recertification documentation in compliance with HUD, LIHTC, and HPD requirements.
• Conduct property tours and open houses and host resident events that highlight community features and promote occupancy.
• Log and track prospect and applicant activity, applications, and conversions in the property management system, and report on leasing performance and challenges.
• Deliver customer service to residents and prospects and collaborate with management on marketing, retention, and occupancy strategies.
• Prepare qualified applicant files for transition to the Occupancy Specialist for full review and move-in processing.
• Coordinate marketing initiatives and conduct local outreach to build community relationships and attract prospects.
• Identify market competition, pricing trends, and marketing opportunities.
• Report traffic numbers, applications, conversion ratios, occupancy, and leasing challenges to management.
• Review and verify income, assets, and household composition to determine pre-eligibility for affordable housing programs.
• Maintain compliance with LIHTC and Section 8 requirements and fair housing guidelines.
• Provide notary services as needed for official documentation.

Benefits

• 19 or more days of paid time off.
• Medical, vision, and dental plan options.
• Life insurance and Employee Assistance Program.
• 401(k).
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Employer-paid life and AD&D insurance.
• Paid leave and disability programs.
• Mental health resources, including counseling.
• Fertility benefits, including surrogacy and adoption assistance.
• Paid time off to volunteer and matching for charitable donations.
• Learning and training programs.
• Tuition and certification reimbursement.
• Internal advancement opportunities.
• Annual performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED