Leasing Coordinator

Liberty Military Housing•Norfolk, VA

5d•$19 - $23

About The Position

Liberty Military Housing is seeking a Leasing Coordinator to support team sales goals and provide service to prospective residents and current residents. The role uses customer management and leasing programs to follow up with prospects and applicants, assist customers through multiple communication channels, prepare reports for site and regional managers, audit lease paperwork, create marketing flyers, and update the company website. The coordinator also helps manage resident concerns and coordinates with staff to address and resolve service issues.

Requirements

Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
Computer proficiency, including Microsoft Word and Excel.
High school diploma or GED.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and in a team environment.
Excellent time-management and follow-up skills.
Detail-oriented.
Ability to talk, listen, and speak clearly on the telephone.

Responsibilities

Assist prospective residents with information about the housing process.
Answer telephone calls, return missed calls, check voicemail, and follow up with prospects.
Ensure lease paperwork is completed and entered into Yardi, and audit leases.
Respond to and manage resident complaints or service issues, coordinating with appropriate staff to address and resolve concerns.
Compile daily, weekly, and monthly reports.
Provide written and verbal communication to the team, prospects, and residents.
Manage the resident lifecycle and run audit reports within LeaseHawk.
Contact all new applicants.
Create marketing flyers using LeaseLabs.
Update the website with pricing and specials and work with the site team on changes.
Post marketing ads and respond to and follow up with leads.