Leasing Manager I
About The Position
The Leasing Manager serves as a key facilitator and coordinator of leasing operations, ensuring seamless communication, efficient processes, and a high standard of service delivery. The role supports the Community Manager by aligning leasing strategies with operational goals, coordinating team efforts, and maintaining a focus on internal collaboration and customer satisfaction. The Leasing Manager assists with successful marketing, administrative, and financial operations of the property under the direction of the Community Manager. The role oversees unit pricing and ensures it is correctly updated on the BH website, supports marketing and resident retention efforts, monitors market survey data and competitive properties, and promotes third-party online leasing programs in accordance with BH policies and procedures. It also involves accurate and timely management of prospect information, assisting with tours and lease preparation, and walking vacant units as needed.
Requirements
- High school diploma or GED.
- Strong written and verbal communication skills.
- Advanced computer technology skills and advanced knowledge of the MS Office Suite.
- Where required by law, have a state leasing license or be able to obtain the required license(s) within the timeframe required by law.
- Previous experience in a customer-facing or customer service role.
- Two years of prior leasing experience.
- Strong understanding of Fair Housing guidelines, policies and procedures, and leasing documents.
Responsibilities
- Assist with the successful marketing, administrative, and financial operations of the property under the direction of the Community Manager.
- Maintain knowledge of the community, specials, and floor plans; oversee unit pricing and confirm it is correctly updated on the BH website.
- Assist the on-site team and Performance Analysts with marketing units, identifying leasing problems, addressing vacancies, and supporting resident retention.
- Maintain understanding of market survey data and use it to generate prospective resident traffic; oversee shopping of competitive properties.
- Understand, use, and promote third-party online leasing programs in accordance with BH policies and procedures.
- Ensure prospect information and alert notifications are accurately entered into property management software and addressed promptly.
- Assist with leasing duties, including touring prospective residents, preparing lease agreements, and walking vacant units as business needs require.
- Provide prospective feedback to the supporting team on rental rates and specials, and recommend adjustments as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
