Leasing Manager - Whitehall Parc

Greystar Management Services•Charlotte, NC

12d•Onsite

About The Position

The Leasing Manager directs the community’s marketing, advertising, sales activities, leasing team, and other resources to achieve revenue, occupancy, resident-retention, and leasing goals. The position is for Whitehall Parc, a stabilized, 298-unit garden-style property in Charlotte, North Carolina. The regular schedule is Monday through Friday with rotating weekends, and the role also requires flexibility to take call during evenings, weekends, and holidays. The manager oversees marketing and leasing performance, monitors market conditions and competitors, develops and implements marketing plans, and uses pricing, concessions, incentives, advertising, technology, and property-management software to support traffic and lease results. The role participates directly in prospect qualification, leasing, lease preparation, and move-in procedures; manages lease renewals and resident communications; and responds to resident and client/owner questions and concerns. The manager works with maintenance staff to maintain the community’s appearance and safety, inspects ready apartments, and uses merchandising techniques to improve marketability. The position analyzes operational and financial reports, presents marketing and leasing strategies and results to clients, owners, and business managers, and supervises leasing team members, including interviewing, hiring, orientation, training, and performance management. Required licenses or certifications depend on applicable state and local jurisdictions, and a valid driver’s license is required to drive a golf cart on the property. The role involves standing, walking, or sitting for extended periods; bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined areas; and working indoors and outdoors in all weather conditions. Employees must be able to maneuver up to 25 pounds independently and 50 pounds with assistance. Travel may be required to assist other properties or attend training and business meetings.

Requirements

Have licenses and/or certifications required by applicable state and local jurisdictions.
Have a valid driver’s license to drive a golf cart on the property.
Be able to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work inside and outside in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Be able to work a flexible schedule that includes taking call during evenings, weekends, and holidays.

Responsibilities

Direct community marketing, advertising, sales, and leasing activities to meet revenue, occupancy, resident-retention, and leasing goals.
Monitor on-site traffic, maintain an appropriate inventory of ready apartments, set rent pricing and concessions, and oversee daily sales and leasing activity.
Monitor market and competitor conditions; develop and implement short- and long-term marketing plans and strategies to sustain occupancy and increase traffic and leases.
Develop print and internet advertising strategies, use technology to communicate with prospects, and use property-management software to generate and monitor sales and leasing reports.
Work with the maintenance team to meet company standards for property appearance and safety; inspect ready units and use models and other merchandising techniques to improve marketability.
Participate in leasing by generating and monitoring traffic, leasing apartments, qualifying prospects, preparing lease documents, and completing move-in procedures.
Review financial, shop, traffic, closing-ratio, and operational reports; identify and address leasing performance issues using company resources as needed.
Present marketing and leasing strategies and results to clients, owners, and other business managers.
Oversee the lease-renewal program, resident renewal functions, communications and notifications, and resident move-outs as needed.
Respond courteously and promptly to resident and client/owner concerns and questions, resolving issues or documenting and routing requests appropriately.
Interview, hire, orient, train, and manage the performance of community leasing team members in accordance with company policies and practices.
Take call during evenings, weekends, and holidays as part of a flexible work schedule.
Travel as needed to assist other properties or attend training classes and business meetings.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite role may be eligible for weekly, monthly, and/or quarterly bonus programs.