Manager, Leasing

Harbor Group Management•Reynoldsburg, OH

11d

About The Position

The Leasing Manager leads the community’s leasing and marketing efforts to drive occupancy, revenue, and resident retention. The role oversees leasing staff as applicable, manages marketing campaigns, monitors leasing activities, and ensures a high-quality experience for prospective and current residents. It combines leadership, strategic planning, and hands-on leasing execution.

Requirements

High school diploma or equivalent.
At least one year of multifamily leasing experience.
Proficiency with Microsoft Office and experience using property management software.
Solid knowledge of leasing, marketing, and customer service best practices.
Excellent organizational and communication skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Ability to work independently and as part of a team.
Customer-service orientation and ability to interact professionally with residents and vendors.
Flexibility to work weekends if required by the property.
Valid driver’s license required for operating golf carts if applicable.

Nice To Haves

Experience managing or heavily using social media for leasing and outreach, such as Facebook and Instagram.

Responsibilities

Lead, train, and evaluate the leasing team to meet occupancy and leasing goals.
Develop and execute marketing, advertising, and sales strategies to increase community visibility and maintain occupancy.
Oversee leasing operations, including tours, applicant qualification, lease-document preparation, move-ins, and renewals.
Maintain an appropriate inventory of ready apartments and ensure the community is market ready.
Coordinate with maintenance to ensure apartments and community amenities meet aesthetic and safety standards.
Analyze local market trends, competitor offerings, and traffic data to adjust pricing, concessions, and promotions.
Generate and review leasing reports, financial summaries, traffic logs, and conversion metrics using property management software.
Enter traffic, notices, leases, and renewals into the management system accurately and on time.
Plan and implement leasing events, resident engagement activities, and renewal programs.
Respond professionally and promptly to resident and prospect inquiries and complaints.
Prepare and deliver leasing and marketing performance updates to owners and senior management.