Manager, Leasing

Harbor Group Management•Columbus, OH

11d

About The Position

The Leasing Manager is responsible for driving occupancy, revenue, and resident retention by leading the community’s leasing and marketing efforts. The role oversees leasing staff as applicable, manages marketing campaigns, monitors leasing activities, and ensures an exceptional experience for prospects and residents. The ideal candidate combines leadership, strategic planning, and hands-on leasing execution. The position is in the Multifamily division and is classified as non-exempt. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
At least one year of multifamily leasing experience.
Proficiency with Microsoft Office and experience with property management software.
Solid knowledge of leasing, marketing, and customer service best practices.
Excellent organizational and communication skills, with the ability to manage multiple tasks and deadlines in a fast-paced environment.
Strong attention to detail and problem-solving skills, with the ability to work independently or as part of a team.
Customer-service orientation and the ability to interact professionally with residents and vendors.
Valid driver’s license required for operating golf carts if applicable.

Nice To Haves

Experience managing or heavily utilizing social media for leasing and outreach, such as Facebook and Instagram.

Responsibilities

Lead the leasing team by training and evaluating performance to meet occupancy and leasing goals.
Develop and execute marketing, advertising, and sales strategies to maximize community visibility and maintain high occupancy rates.
Oversee leasing operations, including tours, applicant qualification, lease document preparation, move-ins, and renewals.
Maintain and monitor an appropriate inventory of ready apartments and ensure the community is market ready.
Collaborate with the maintenance team to ensure apartment units and community amenities meet aesthetic and safety standards.
Analyze local market trends, competitor offerings, and traffic data to adjust pricing, concessions, and promotions as needed.
Generate and review leasing reports, financial summaries, traffic logs, and conversion metrics using property management software.
Ensure timely and accurate entry of traffic, notices, leases, and renewals into the management system.
Plan and implement leasing events, resident engagement activities, and renewal programs.
Address resident and prospect inquiries or complaints professionally and promptly.
Prepare and deliver leasing and marketing performance updates to owners and senior management.