Manager, Leasing

Harbor Group Management • Columbus, OH

12d

About The Position

The Leasing Manager is responsible for driving occupancy, revenue, and resident retention by leading the community’s leasing and marketing efforts. The role may oversee leasing staff, manage marketing campaigns, monitor leasing activities, and ensure an exceptional customer experience for prospects and residents. The ideal candidate combines leadership, strategic planning, and hands-on leasing execution. The position is in the Multifamily division and is classified as non-exempt.

Requirements

• High school diploma or equivalent.
• At least one year of multifamily leasing experience.
• Proficiency with Microsoft Office and experience with property management software.
• Solid knowledge of leasing, marketing, and customer-service best practices.
• Excellent organizational and communication skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail and problem-solving skills, with the ability to work independently or as part of a team.
• Customer-service orientation and the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license required for operating golf carts if applicable.

Nice To Haves

• Experience managing or heavily utilizing social media for leasing and outreach, such as Facebook and Instagram.

Responsibilities

• Lead the leasing team by training and evaluating performance to meet occupancy and leasing goals.
• Develop and execute marketing, advertising, and sales strategies to maximize community visibility and maintain high occupancy rates.
• Oversee leasing operations, including tours, applicant qualification, lease-document preparation, move-ins, and renewals.
• Maintain and monitor an appropriate inventory of ready apartments and ensure the community is market-ready.
• Collaborate with the maintenance team to ensure apartments and community amenities meet aesthetic and safety standards.
• Analyze local market trends, competitor offerings, and traffic data to adjust pricing, concessions, and promotions as needed.
• Generate and review leasing reports, financial summaries, traffic logs, and conversion metrics using property management software.
• Ensure timely and accurate entry of traffic, notices, leases, and renewals into the management system.
• Plan and implement leasing events, resident engagement activities, and renewal programs.
• Address resident and prospect inquiries or complaints professionally and resolve them promptly.
• Prepare and deliver leasing and marketing performance updates to owners and senior management.

Benefits

• Competitive salaries and bonuses.
• Medical, dental, and vision plans.
• 401(k) plan with employer matching contributions.
• Paid time off and 10+ paid holidays.
• Paid parental leave.
• Paid birthday off for Multifamily employees.
• Flexible spending accounts.
• Company-paid long-term disability.
• Company-paid life insurance.
• Short-term disability.
• Health savings account with employer contributions.
• Pre-tax commuter benefit for Corporate employees.
• Wellness perks.
• FinFit Financial Wellness Program.
• Legal resources.
• Employee apartment discount.
• Employee referral program.
• Employee assistance program.
• Tuition reimbursement.
• Insta Pay eligibility.
• Volunteer and community service opportunities.
• Employee recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED