Leasing Consultant

The Morgan Group • Cypress, TX

18d

About The Position

The Leasing Consultant supports leasing and resident service operations at a Morgan Group community. The role guides prospective residents through the leasing process from initial contact through move-in, tours and leases apartments, completes required paperwork, and helps ensure apartments meet Morgan standards before occupancy. The consultant also responds to resident requests, maintains knowledge of the community and its market, participates in resident activities, and collaborates with property management and other teams. The position may require overtime to meet customer-service standards and reports to the Assistant Community Manager when the Community Manager is absent.

Requirements

• Ability to read, write, and understand English.
• Valid driver’s license, insurance, and car registration if driving for business purposes.
• Ability to perform the listed essential functions with or without reasonable accommodation.
• Ability to organize, prioritize, and complete multiple tasks in a dynamic work environment; shift attention and adapt to changing business needs; maintain concentration, accuracy, and productivity amid interruptions; exercise independent judgment; communicate effectively; and use computer systems, property management software, email, and other technology platforms.
• Ability to meet the position’s physical requirements, including standing, bending, stooping, squatting, kneeling, climbing stairs, pushing or pulling, reaching, grasping, typing, writing, and lifting or carrying items.
• Ability to wear required personal protective equipment when necessary.

Responsibilities

• Follow Morgan’s operations manuals and the Team Member Handbook.
• Answer phone calls and follow up with all prospective-resident traffic, entering information into the appropriate system.
• Greet clients and conduct apartment tours; lease apartments and promote the community’s products and services.
• Manage the leasing process from initial introduction through resident occupancy.
• Inspect apartments before move-in to ensure they meet Morgan standards.
• Prepare and complete leasing paperwork, including leases.
• Obtain move-in keys, remote controls, and parking permits before residents’ move-in dates.
• Respond to resident requests and help resolve problems, including creating service requests.
• Complete recommended Grace Hill classes and attend company-required training.
• Maintain thorough knowledge of the community, its products, and competing properties.
• Understand the local market, including nearby businesses and retail, hiring trends, new construction, and other submarket and market conditions.
• Prepare weekly and/or monthly market surveys.
• Participate in resident functions and other Morgan-sponsored resident activities.
• Report to the Assistant Community Manager in the Community Manager’s absence.
• Work overtime as necessary to meet Morgan customer-service standards.
• Build relationships with associates in the department and across Morgan, including on-site property management personnel.
• Perform other tasks assigned by a supervisor.

Benefits

• Advancement opportunities and training.
• Low-cost medical, dental, and vision coverage.
• Flexible Spending Accounts (Medical and Limited Purpose) and a Health Savings Account.
• Voluntary life insurance, long-term disability insurance, company-paid life insurance, and company-paid short-term disability insurance.
• Traditional and Roth 401(k) with company match.
• Employee Assistance Program.
• Paid time off plans including vacation, sick time, floating holidays, bereavement leave, and a holiday schedule.
• Referral bonus program.
• Leasing and renewal bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed