Copy of Leasing Consultant

FLF Holdings•Bradenton, FL

About The Position

The Leasing Consultant manages the leasing process from initial prospect contact through resident occupancy, following FLF Management’s Operations Manuals and Team Member Handbook. The role answers inquiries, tours and leases apartments, promotes the community’s products and services, prepares leasing paperwork, and supports residents with requests and problems. The Leasing Consultant also maintains knowledge of the community, competitors, and local market, conducts market surveys, participates in resident activities, and completes required training. The position reports to the Assistant Community Manager in the absence of the Community Manager.

Requirements

Experience in sales or customer service, or equivalent experience.
Proficient use of email, the Internet (specifically social media sites), and web-based applications.
High school diploma or equivalent.
Ability to interact professionally and pleasantly with coworkers, supervisors, guests, vendors, contractors, and the public.
Above-average organizational and verbal skills.
Ability to accurately perform basic mathematical functions.
Strong customer service and marketing skills.
Ability to read, write, and understand English.
Valid driver’s license, insurance, and car registration if driving for business purposes.

Nice To Haves

Experience in the property management industry.
College degree.

Responsibilities

Follow FLF Management’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals and the Team Member Handbook.
Answer the phone and follow up with all prospect traffic, entering information into the appropriate system.
Greet clients, tour and lease apartments, and sell the community’s products and services.
Manage the leasing process from introduction through resident occupancy according to the Operations Manuals.
Inspect apartments before move-in to ensure they meet FLF Management standards.
Prepare and complete leasing paperwork, including leases.
Obtain move-in keys, remote controls, and parking permits before residents’ move-in dates.
Respond to resident requests and help resolve resident problems, including creating service requests.
Complete recommended Edge to Learn classes and attend company-required training.
Maintain thorough knowledge of the community and its products.
Monitor the community’s market, including nearby businesses and retail, hiring trends, new construction, and other sub-market and overall market factors.
Prepare weekly and/or monthly market surveys.
Participate in resident functions and other FLF Management-sponsored resident activities.
Report to the Assistant Community Manager when the Community Manager is absent.
Work overtime as necessary to meet FLF Management customer-service standards.
Perform other tasks assigned by a supervisor that are not listed as essential job functions.