Leasing Consultant

Brookfield Properties • New York, NY

19d

About The Position

Leasing Consultants create a welcoming first impression for visitors, prospects, and residents while helping prospects find a home in the community. They manage leasing goals, including occupancy and rent growth, build positive relationships, manage leads in the CRM, schedule and conduct apartment tours, and encourage prospects to submit applications. The role supports prospects throughout the application, screening, leasing, and move-in processes and works collaboratively with the onsite team to meet community objectives.

The position requires a flexible schedule that includes evenings and weekends, when communities are busiest. Regular days off fall Monday through Friday. Compensation is $22.00–$24.00 per hour, commensurate with experience, with a competitive commission program and other bonuses and incentives where applicable.

Requirements

• High school diploma or GED required.
• At least 1 year of sales and customer service experience, including reaching sales goals in a fast-paced environment; the work experience section specifies 1–2 years required.
• Demonstrated success in setting and achieving goals and following a sales process.
• Knowledge of federal and state apartment housing laws and adherence to Fair Housing laws, leasing policies, and procedures.
• High energy and a sales- and customer-service-driven approach.
• Reliability, attention to detail, self-motivation, and ability to manage work independently.
• Ability to work well with diverse individuals and maintain a customer-focused mentality, professional appearance, and sales aptitude.
• Outstanding written and verbal interpersonal communication skills.
• Skills in fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
• Valid driver's license, depending on the property.
• Ability to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Associate degree in Customer Service or Hospitality preferred.
• 1–2 years of prior leasing experience in the multifamily property management industry preferred; the requirements section describes this experience as a plus.
• Proficiency with Yardi CRMIQ preferred.

Responsibilities

• Deliver service to prospects and residents, guide prospects through the leasing experience, and support them through application, screening, and move-in paperwork.
• Respond to prospect calls, emails, chats, and texts, and encourage prospects to apply.
• Communicate detailed information about the community and apartments, conduct personalized tours, show apartments, and use effective sales techniques to close leases.
• Build knowledge of the rental process, assigned markets and neighborhoods, apartment features, amenities, local attractions, competitive rental rates, and promotions.
• Work with the onsite team to meet occupancy goals and objectives and maintain a favorable image of the community.
• Monitor and qualify inbound leads, follow up after tours, and manage prospect and resident interactions and assigned tasks in the CRM within required time frames.
• Manage leasing requests from existing residents, including lease breaks, roommate additions, and unit transfers.
• Process applications, communicate screening results, prepare and send leases, and collect required information and documentation for move-in.
• Inspect apartments before move-in and coordinate outstanding items with the maintenance team.
• Complete the leasing process from post-tour follow-up through closing tasks in the CRM.
• Work a flexible schedule that includes evenings and weekends.

Benefits

• Full benefits package.
• Generous paid time off and vacation perks.
• 401(k) with company match.
• Growth and advancement opportunities.
• Referral bonus program.
• Associate rental discount for associates who choose to live on-site.
• Competitive commission program, including bonus and renewal commissions.
• Other bonuses and incentives where applicable, including referral, training coach, renovation, lease-up, and leasing and occupancy contest bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED