Leasing Consultant

LyvWell Apartments • Las Vegas, NV

23d • Onsite

About The Position

The Leasing Consultant creates a welcoming first impression for visitors, prospects, and residents and helps prospects find a home in the community. The role is responsible for meeting leasing goals, including occupancy and rent growth, and building positive relationships with prospects and residents. Day-to-day work includes managing leads in the customer relationship management system, scheduling and conducting apartment tours, encouraging applications, and guiding prospects through the leasing and move-in process.

The position combines customer service, sales, and leasing administration. The Leasing Consultant responds to prospect inquiries, explains community and apartment features, follows up on leads and tours, processes applications and leases, and coordinates move-in readiness with the maintenance team. This is a fully on-site role; remote and hybrid arrangements are not available. The schedule is flexible and includes evenings and weekends, with regular days off falling Monday through Friday.

A high school diploma or GED is required. One or more years of sales and customer service experience in a fast-paced environment is required. Prior multifamily leasing experience is preferred. Compensation includes a commission program and additional incentives, and the company lists benefits including paid time off, a 401(k) with company match, and an associate rental discount for those who live on-site.

Requirements

• High school diploma or GED.
• At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment.
• Demonstrated success with goal setting and achievement and following a sales process.
• Knowledge of federal and state apartment housing laws; must adhere to Fair Housing laws and leasing policies and procedures.
• High energy and a sales- and customer-service-driven approach.
• Reliability, attention to detail, self-motivation, and ability to manage work independently.
• Ability to work well with diverse individuals.
• Customer-focused mentality, professional appearance, and sales aptitude.
• Strong written and verbal interpersonal communication skills.
• Skills in Fair Housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
• Ability to work a flexible schedule, including evenings and weekends; regular days off fall Monday through Friday.
• Ability to work on-site every scheduled workday; remote and hybrid arrangements are not available.
• Valid driver's license, depending on the property.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• One to two years of leasing experience in the multifamily property management industry.
• Proficiency with Yardi CRMIQ.

Responsibilities

• Deliver service to prospects and residents, guide prospects through the leasing experience, and serve as a liaison through application, screening, leasing, and move-in paperwork.
• Respond to prospect calls, emails, chats, and texts and encourage prospects to submit applications.
• Communicate information about the community and apartments, conduct personalized tours, highlight community and apartment-home features, and use sales techniques to close leases.
• Work with the onsite team to meet occupancy goals and objectives.
• Maintain knowledge of apartments, building amenities, local agencies and attractions, rental rates, and competing-property promotions.
• Schedule tours and show apartments.
• Manage inbound leads, qualify prospects, follow up after tours, lease apartments, and complete move-in procedures according to established policies and procedures.
• Use the CRM to manage leads and customer experience, and complete assigned CRM tasks on time.
• Handle leasing requests from existing residents, including lease breaks, roommate additions, and unit transfers.
• Process applications, communicate screening results, prepare and send leases, and collect required information and documentation.
• Inspect apartments before move-in and coordinate outstanding items with the maintenance team.
• Complete the leasing process, including post-tour follow-up emails, prompt calls to prospects, and closing CRM tasks.
• Present a favorable image of the community.

Benefits

• Competitive commission program, including bonus and renewal commissions.
• Housing discount.
• Other bonuses and incentives where applicable, including referral, training coach, renovation, lease-up, and leasing and occupancy contest bonuses.
• Full benefits package.
• Generous paid time off.
• 401(k) with company match.
• Growth and advancement opportunities.
• Referral bonus program.
• Associate rental discount for associates who choose to live on-site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED