Multi-Site Leasing Consultant - Charlotte, NC

RangeWater•Charlotte, NC

4d•Onsite

About The Position

The Leasing Consultant executes the property's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. The role performs activities related to leasing to new residents, providing resident satisfaction throughout the lease term, and securing lease renewals. The position is based at multiple sites in Charlotte, NC, and includes routine local travel for business-related errands, meetings, and training. The position is scheduled for 40 hours in a regular work week. Site hours may vary; typical hours are Monday through Friday, 9 a.m. to 6 p.m., Saturday, 10 a.m. to 5 p.m., and Sunday, 1 p.m. to 5 p.m. Weekend work is required when scheduled. The role works in an office environment with frequent exposure to outdoor elements, which may include unpleasant or hazardous temperatures, weather, odors, or landscapes.

Requirements

High school diploma or GED equivalent.
Valid current driver's license.
Communication, presentation, and delivery skills, with the ability to connect with people at all levels.
Proficiency with internet, word-processing, spreadsheet, and database-management programs for reporting.
Ability to work weekends when scheduled and perform essential job functions without assistance.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Ability to frequently stand, walk, reach, climb, stoop, and squat, and intermittently sit and perform keyboard work.
Ability to work in an office environment and frequently be exposed to outdoor elements that may be unpleasant or hazardous.

Nice To Haves

Background in property management, sales, marketing, and customer service sufficient to manage the day-to-day operation of an apartment community.
Strong proficiency in property-management software, preferably Entrata, Yardi, and/or One Site.

Responsibilities

Perform in-person sales and leasing activities to meet property revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications, completing credit and criminal background checks, preparing lease and move-in documents, and supporting smooth move-ins and lease signings.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
Design and execute offsite marketing activities to generate property traffic, including resident referral and employer outreach programs, internet marketing, social media, and property-specific plans and programs.
Gather, analyze, and interpret market and economic trends that may affect the property, and recommend improvements.
Stay informed about changes in technology, the industry, standards, and leasing and sales tools and processes.
Carry out lease enforcement processes, including apartment inspections, evictions, collections, and notifications, and take appropriate action under the lease agreement.
Follow up with prospects and new residents to support satisfaction and finalize lease or renewal decisions.
Execute activities for the property's lease renewal program, beginning before move-out dates, and ensure renewal documents are signed and implemented on time.
Respond courteously and promptly to resident and client/owner concerns and questions; resolve issues or document and refer requests to the appropriate people.
Maintain property safety, cleanliness, and appearance; report equipment malfunctions and employee, visitor, or resident injuries or accidents.
Inspect the property daily, including the leasing office, amenities, and model units, to ensure they meet company show-quality standards.
Resolve customer complaints and issues.
Monitor market and competitor conditions affecting occupancy and sales; develop and implement short- and long-term marketing plans and goals; and follow established policies for concessions, specials, and other occupancy programs.