Leasing Consultant - Multi-Site

Hawthorne Residential Partners•Fayetteville, NC

About The Position

Hawthorne’s Leasing Consultants, also called Leasing & Live It Specialists, serve as ambassadors of the company’s Live It culture and the face of the apartment community. They create welcoming experiences and meaningful connections for prospective and current residents through apartment tours, leasing support, resident events, and responsive service. The role contributes to leasing, occupancy, and renewal goals while helping maintain a clean, welcoming community and promoting the property’s brand.

Requirements

High school diploma or GED equivalent.
Valid driver’s license.
Positive, enthusiastic, passionate, and driven approach to daily work.
Clear communication skills in person, by phone, and online.
Commitment to customer service and the company’s culture of kindness, community, and connection.
Persuasive interpersonal skills, including connecting with people, overcoming objections, and encouraging prospects to lease.
Willingness to learn and be coached on Hawthorne’s standard Live It practices.

Nice To Haves

One year of customer service experience, sales experience, and/or apartment leasing experience; preferred but not required.
Certified Apartment Leasing Professional (CALP) accreditation.

Responsibilities

Greet prospective residents warmly and professionally.
Conduct personalized apartment tours highlighting the community’s lifestyle and value.
Respond promptly and thoroughly to phone, email, and web inquiries.
Follow up with leads, build relationships, understand resident needs, and convert prospects to leases.
Complete leasing applications, verifications, and new move-in paperwork accurately.
Contribute to community occupancy and renewal goals.
Coordinate and attend resident events and community engagement initiatives.
Respond to resident questions and concerns with empathy and efficiency.
Help maintain clean, welcoming office and common areas.
Assist with property marketing through social media and community outreach.
Stay informed about local market trends and competitor properties.

Benefits

Monthly leasing and renewal commissions and leasing incentive programs, in addition to hourly compensation.
Career Path Program and Learning and Development support for career growth.
Free dental insurance.
Medical and vision coverage plans.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including the employee’s birthday.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.