Multi-Site Leasing Consultant

Avenue5 Residential • Walnut Creek, CA

3d

About The Position

Avenue5 Residential is seeking a Multi-Site Leasing Consultant to coordinate apartment rentals, move-ins, move-outs, and lease renewals across Electric Lofts, Atrium Downtown, and Nook on Valdez. The role involves working directly with prospective and current residents to support occupancy, resident retention, and client satisfaction. The consultant provides attentive customer service and helps promote a quality living experience. The schedule is Thursday through Monday, and the stated pay is $24 to $25 per hour.

The position also supports property operations through resident relations, leasing administration, safety and cleanliness checks, coordination with maintenance, and clerical assistance. The company describes its culture as people-focused and offers benefits and development opportunities intended to support employees’ physical, financial, and mental and emotional wellness.

Requirements

• High school diploma.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• At least one year of previous sales experience is preferred.
• At least one year of previous residential leasing experience is preferred.
• Prior experience with Yardi Voyager or an equivalent system is preferred.

Responsibilities

• Provide excellent customer service to prospective and current residents and promote a quality living experience.
• Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Keep model apartments ready for tours and orient prospective and current residents to the property.
• Process lease renewals and deliver renewal documentation to current residents monthly.
• Maintain detailed traffic records in the computer and follow up with prospective residents by phone, mail, or email.
• Convert phone inquiries into appointments to tour the property.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with maintenance.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
• Support resident relations during their tenancy and ensure requests are handled promptly and accurately.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and notify maintenance about repair needs.
• Assist with resident work-order requests and ensure work is completed in a timely manner.
• Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
• May assist with planning and implementing resident activities to improve resident retention.
• Comply with company policies, health and safety rules and regulations, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Ten paid holidays, including a community service day and the employee’s birthday.
• Generous time-off plan.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED