Leasing Consultant - Tulsa, OK

Valiant Residential, LLC•Tulsa, OK

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, resident retention, and occupancy-related duties for a community while promoting resident satisfaction. The role focuses on providing customer service and creating a positive, lasting impression for visitors, prospective residents, and current residents. The Leasing Consultant works with the community management team and follows company policies and Fair Housing requirements. The position requires two years of relevant customer service experience, experience working with the public and/or in sales, strong communication skills, and the ability to work a flexible schedule that includes evenings and weekends.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written English communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office (including Word and MS Outlook), and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Maintain a neat, clean, and professional appearance throughout the workday and whenever present in the community.
Comply with expectations in the employee handbook.
Ability to diffuse and respond to customer concerns to avoid escalation.

Nice To Haves

Bilingual ability in Spanish.

Responsibilities

Greet prospects and qualify them by addressing leasing criteria, asking questions, and using completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly on appropriate reports, and file and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approval, including credit checks and rental-history checks; submit processed applications to the Community Manager for approval.
Assist in monitoring renewals and distribute and follow up on renewal notices.
Monitor advertising effectiveness, gather information about competing properties in the area, and file that information.
Represent the company professionally.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Type leases, complete paperwork, and accurately and promptly enter information into the Yardi System; review documents with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and work to diffuse situations and prevent escalation.