Leasing Consultant - Tulsa, OK

Valiant Enterprises•Tulsa, OK

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, retention, and occupancy duties for a residential community while promoting resident satisfaction. The role creates a positive, lasting impression on visitors, prospective residents, and current residents through customer-focused service. The Leasing Consultant works with the community management team and follows community policies and established leasing procedures.

Requirements

Experience working with the public and/or in sales.
At least two years of experience in relevant customer service.
Strong English verbal and written communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Ability to maintain a neat, clean, and professional appearance throughout the workday and whenever present in the community.
Ability to diffuse and respond to customer concerns to avoid escalation.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Greet prospects and qualify them by addressing leasing criteria and reviewing completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly on the appropriate reports, and file and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and collect deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental history reviews.
Submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distribute renewal notices, and follow up on them.
Monitor advertising effectiveness and collect and file information about competing properties in the area.
Represent the company professionally at all times.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Prepare leases and related paperwork, enter information accurately and on time in the Yardi System, and review documents with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and work to diffuse issues before they escalate.
Maintain a neat, clean, and professional appearance throughout the workday and whenever present in the community.
Comply with expectations described in the employee handbook.