Leasing Consultant

LyvWell Apartments•McKinney, TX

4d•Onsite

About The Position

The Leasing Consultant creates a positive experience for visitors, prospective residents, and residents through friendly, attentive service and a strong first impression. The role is responsible for meeting leasing goals, including occupancy and rent growth, building rapport, managing leads in the CRM, scheduling and conducting apartment tours, and encouraging prospects to submit applications. The consultant guides prospects through the application, screening, leasing, and move-in process and supports leasing requests from current residents. This is a fully on-site position at The Gables of McKinney. The schedule is flexible and includes evenings and weekends, with regular days off Monday through Friday. Compensation includes a competitive commission program and other possible bonuses and incentives. The employer offers a full benefits package, vacation/PTO, a 401(k) plan with employer match, education assistance, and associate housing discounts.

Requirements

High school diploma or GED.
At least 1 year of sales and customer service experience, including meeting sales goals in a fast-paced environment.
Demonstrated success in goal setting and achievement and in following a sales process.
Knowledge of federal and state apartment housing laws and compliance with Fair Housing laws and leasing policies and procedures.
High-energy, sales- and customer-service-oriented approach; reliability, attention to detail, self-motivation, and ability to self-manage.
Ability to work well with diverse individuals and maintain a customer-focused mentality and professional appearance.
Strong written and verbal interpersonal communication skills and sales aptitude.
Skills in fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
Ability to work a flexible schedule, including evenings and weekends, and work on site every scheduled workday.
Valid driver's license, depending on property.

Nice To Haves

Associate degree in Customer Service or Hospitality.
1–2 years of previous leasing experience in the multifamily property management industry.
Proficiency with Yardi CRMIQ.

Responsibilities

Deliver service to prospects and residents, guide prospects through the leasing experience, and serve as a liaison during application, screening, leasing, and move-in.
Respond to prospect calls, emails, chats, and texts, and encourage prospects to apply.
Communicate information about the community and apartments, conduct personalized tours, and use effective selling techniques to close leases.
Work with the onsite team to meet occupancy goals and maintain knowledge of apartments, amenities, local attractions, rental rates, and competitor promotions.
Schedule tours and show apartments; monitor and qualify inbound leads, follow up after tours, and complete move-in procedures according to established policies.
Manage leads and customer experience in the CRM and complete assigned CRM tasks on time.
Manage leasing requests from existing residents, including lease breaks, roommate additions, and unit transfers.
Run applications, communicate screening results, prepare and send leases, and collect required move-in information and documents.
Inspect apartments before move-in and coordinate outstanding items with the maintenance team.
Maintain a favorable image of the community and comply with leasing policies and procedures.