Leasing Consultant

Dial Equities.•Village of Somers, WI

26d•$15 - $16

About The Position

Haley Residential is seeking an enthusiastic, customer-focused Leasing Consultant to help prospective residents find a home and provide exceptional service to prospects and current residents. The role is the first point of contact for prospective residents and supports the community’s in-person and digital appeal, efficient leasing operations, and positive resident experience. The Leasing Consultant manages the leasing and sales process from lead generation through the resident journey to help achieve and maintain maximum occupancy. The position includes responding to inquiries and service requests, presenting the community and available apartments, qualifying prospects, closing leases, managing leasing documentation and payments, assisting residents during move-in and throughout their tenancy, and maintaining the appearance of tour routes, model units, vacancies, and common areas. The role also monitors the community’s digital presence and market, promotes renewals and online reviews, and supports safety, security, IT, and administrative compliance. Other duties may be assigned by the Community Manager. The role requires professional communication, prompt follow-up, organization, multitasking, basic computer and web application skills, teamwork, and the ability to work independently in a fast-paced setting. A valid driver’s license and Saturday availability are required; related experience is preferred. Work is mostly indoors with occasional outdoor activity. Physical demands include extended time on one’s feet, routine writing and computer work, movement around properties including stairs, and lifting or carrying items of varying weights.

Requirements

Ability to create urgency and promptly follow up with prospective leads, set appointments and tours, obtain applications, and close leases or sales.
Professional verbal and written communication skills.
Competence using web-based and basic computer applications, including Microsoft Outlook, Word, and Excel.
Positive, proactive attitude and collaborative work ethic.
Ability to work independently and as part of a team.
Strong multitasking and organizational abilities and ability to thrive in a fast-paced environment with frequent interruptions.
Valid driver’s license.
Availability to work on Saturdays.
Consistent and punctual attendance.
Ability to meet the physical demands described, including extended periods on one’s feet, frequent movement and stair climbing, and lifting or carrying items.

Nice To Haves

Prior experience in a related field is preferred.

Responsibilities

Handle incoming calls, emails, SMS messages, and in-person visits related to prospective-resident sales inquiries and current-resident service requests.
Greet prospective residents professionally and assess their needs and preferences.
Present the apartment community, available units, and amenities in person and digitally; maintain ready-to-show units and create video tours and quality apartment photos.
Qualify prospective residents and close leases.
Use the designated CRM to contact and follow up with prospects before and after appointments by calling, emailing, and texting to encourage leasing or renewal.
Use designated platforms throughout the leasing and resident journey.
Promote new online reviews.
Process application verifications, lease paperwork, rent payments, and deposits accurately and promptly.
Organize, upload, and maintain lease paperwork, reports, and related documentation in appropriate platforms.
Monitor competitors in person and online to understand the market.
Help residents set up online portal accounts during move-in.
Enter work orders and follow up with residents about timely completion and satisfaction.
Notify the maintenance team about issues or emergencies.
Support a positive resident experience and discuss lease renewal benefits to help maintain occupancy.
Inspect tour routes, model units, and market-ready vacancies daily; take or arrange corrective action as needed.
Monitor the condition of community facilities and common areas, including pools, fitness centers, and laundry rooms, and address or arrange necessary maintenance.
Perform other duties assigned by the Community Manager to support community success.
Monitor the accuracy of the community’s digital presence and report issues.
Adhere to and promote safety, security, and IT protocols, identify and report risks or hazards, and support data privacy and cybersecurity practices.
Follow SOPs, guidelines, and company policies; comply with rules, apply feedback, seek clarification when needed, and adjust behavior to meet expectations.