Leasing Consultant

ARCAN Capital•Birmingham, AL

5d•Onsite

About The Position

As a Leasing Consultant at Arcan, you will work as part of the onsite management team and help create a positive experience for visitors, prospective residents, and current residents. You will build rapport, deliver customer-focused service, and work toward leasing goals such as occupancy and rent growth in a fast-paced environment. The role includes touring prospects through the property, explaining its amenities and community, supporting apartment qualification and move-in processes, and coordinating rental paperwork and office activities. You will also assist with resident retention, respond to inquiries and concerns, maintain resident records and ledgers, and support community accounting functions. The position is full time, with schedules that may vary across Monday through Sunday. Availability for two to three weekends per month is required, and some overtime, on-call, or rotating on-call work may be required.

Requirements

At least one year of residential property management experience.
At least one year of customer service or sales experience.
Working knowledge of computer systems, especially Microsoft Office Suite and property management systems such as Yardi and Rent Café; credit screening experience.
Regular attendance, punctuality, and dependability.
Strong customer service, professionalism, and clear communication, including the ability to resolve customer issues.
Ability to manage multiple tasks while staying organized and attentive to detail; strong time management, follow-through, and planning skills.
Strong ethical standards, including confidentiality and fiduciary responsibility.
Ability to work with a diverse group of people and customers.
Ability to meet and exceed sales and customer service objectives.
Understanding of federal, state, and local fair housing laws and provisions.
Ability to work a flexible schedule, including weekends and holidays as required.
Detail-oriented, reliable, and able to manage time; strong work ethic and dependability.
Ability to work with others and take direction when needed.
Friendly, customer-service-oriented approach toward coworkers and customers.
Flexibility and tolerance for change.
Positive, motivating, team-oriented attitude.

Nice To Haves

Bilingual ability.

Responsibilities

Tour the property with prospects and answer questions about amenities, the local community, and the grounds.
Promote the community and apartment-home lifestyle to support leasing.
Collect information from prospects, assist with apartment qualification, and initiate background checks.
Help ensure apartments are prepared for move-ins and move-outs by walking apartments and the community as needed.
Provide service to residents to exceed expectations and support resident retention.
Organize office activities and coordinate paperwork related to apartment rentals.
Maintain accurate resident ledgers and files; post rental collections, make bank deposits, and oversee community accounting administration.
Address current and prospective residents’ concerns in a friendly and professional manner.
Answer incoming calls and emails promptly and professionally, and respond to voicemails daily.
Adapt to company and workplace changes.
Perform other related duties as assigned.