Leasing Consultant

The Scion Group•Greenville, NC

26d•Onsite

About The Position

The Scion Group is hiring an Experience Team Member (ETM) to support its student-living communities and deliver an exceptional customer experience while building strong community partnerships. The role combines marketing, relationship building, administration, and customer service in a fast-paced, agile collegiate environment. The position is located at the assigned property and includes daytime business hours and an after-hours on-call rotation. Applicants must be eligible to work in the United States; visa sponsorship is not available.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.
Eligibility to work in the United States; visa sponsorship is not available.

Responsibilities

Prioritize customer interactions and communications, and provide tours of the community and amenities.
Share feedback with the management team about sales barriers and customer objections.
Carry out sales and engagement initiatives as directed by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communication across platforms to engage customers.
Help plan, promote, and execute customer experience initiatives, engagement initiatives, and other marketing opportunities.
Represent the community positively and professionally both in and out of the office.
Maintain knowledge of the community, market, and policies.
Log, file, and retrieve customer packages.
Assist with general housekeeping for opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
Schedule and follow up on maintenance requests to support timely resolutions.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.