Leasing Consultant - Richardson

Vidalta Residential•Richardson, TX

About The Position

The Leasing Consultant is the first point of contact for prospective and current residents. The role focuses on resident satisfaction while meeting leasing, retention, and occupancy goals for the community. The consultant guides prospects through the benefits of the property, communicates renovation timelines and amenity closures, addresses resident concerns, and builds relationships that support retention. The position manages the leasing process from initial tour through move-in, including prospect follow-up, applications, deposits, lease documents, and unit inspections. It also involves marketing the community, maintaining accurate property information, supporting resident activities, and helping the management team with delinquent rent collection and other tasks. The role calls for a polished, professional approach consistent with Class A standards and Vidalta Property Management’s stated core principles and values.

Requirements

High school diploma or equivalent.
Two years of experience in sales, retail, hospitality, and/or customer service.
Ability to operate a telephone, personal computer/keyboard, Onesite community software, and Microsoft Office Suite, including Word, Excel, and Outlook.
Detail-oriented, organized, and knowledgeable about financial regulations and property-management best practices.
Flexibility to work weekends and accommodate varied schedules.
Exceptional customer service and problem-solving abilities.
Familiarity with fair housing laws and regulations.
Strong organizational skills and excellent verbal and written communication skills.
Consistently positive attitude.

Nice To Haves

Leasing and/or property management experience preferred.
Bilingual English and Spanish is a plus.

Responsibilities

Greet and qualify prospective residents, using questions and completed guest cards to assess their needs.
Manage the leasing process from tour to move-in, including follow-up, closing, lease documentation, and unit inspections.
Record telephone and in-person visits promptly and maintain guest-card files according to established procedures.
Guide prospects through applications and secure deposits in accordance with Vidalta and Fair Housing requirements.
Maintain thorough knowledge of lease terms, community specifications, policies, rental rates, unit sizes, locations, and amenities.
Encourage lease renewals and negotiate terms to help minimize vacancy rates.
Meet and support company key performance indicators and organizational objectives, including stated occupancy, net leased, renewal retention, and vacancy goals.
Represent the company professionally and provide polished service aligned with Class A standards.
Create and use marketing and social media strategies to increase property traffic; conduct outreach marketing at least once per week.
Maintain accurate knowledge of the community and competitors, and ensure websites and marketing materials are accurate and up to date.
Keep model and target apartments ready for tours and maintain awareness of the property's curb appeal.
Participate in resident-planned activities to support customer satisfaction.
Maintain the organization and cleanliness of work and office areas.
Assist the Assistant Manager with collecting delinquent rents and support the management team with other tasks as required.
Communicate renovation timelines and temporary amenity closures, tactfully handle resident concerns, and build relationships to support retention.
Adapt to property management software, smart-home technology, and digital leasing tools.
Apply knowledge of local walkability, transit access, and nearby commercial conveniences when presenting the community.