Leasing Consultant - Richardson

Vidalta Residential•Richardson, TX

About The Position

The Leasing Consultant is the first point of contact for prospective and current residents. The role supports resident satisfaction while meeting community leasing, retention, and occupancy goals. It involves guiding prospects through the benefits of a repositioned property, clearly communicating renovation schedules and temporary amenity closures, handling resident concerns, and presenting a polished, professional image consistent with Class A standards. The Leasing Consultant also builds relationships with existing residents, promotes the neighborhood and property amenities, and adapts to property management software, smart-home technology, and digital leasing tools. The position manages the leasing process from prospect tours through move-in, maintains accurate leasing records and marketing information, supports renewals and retention, and helps keep apartments and shared work areas ready and presentable. It also includes outreach marketing, participation in resident activities, assistance with delinquent rent collection, and other tasks assigned by the management team. The role works in a typical office setting with daily exposure to outdoor conditions while touring the community.

Requirements

High school diploma or equivalent.
Two years of experience in sales, retail, hospitality, and/or customer service.
Ability to use a telephone, personal computer and keyboard, Onesite community software, and Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work in a typical office setting with daily outdoor exposure to conditions such as heat, cold, dampness, and rain while touring the community.
Detail-oriented, organized, and knowledgeable about financial regulations and property-management best practices.
Flexibility to work weekends and accommodate varied schedules.
Exceptional customer service and problem-solving abilities.
Familiarity with fair housing laws and regulations.
Strong organizational skills and excellent verbal and written communication skills.
Consistently positive attitude.

Nice To Haves

Leasing and/or property management experience.
Bilingual English and Spanish.

Responsibilities

Greet and qualify prospective residents, using completed guest cards and appropriate questions.
Manage the leasing process from tour through move-in, including follow-up, closing, lease documents, unit inspections, and accurate paperwork.
Record telephone and in-person visits promptly and maintain guest cards and files according to established procedures.
Guide prospects through applications and secure deposits in accordance with Vidalta and Fair Housing requirements.
Maintain thorough knowledge of lease terms, property specifications, community policies, rental rates, unit sizes and locations, and amenities.
Encourage and distribute lease renewals and negotiate terms to minimize vacancies.
Meet company performance indicators and objectives, including stated occupancy, net-leased, renewal-retention, and vacancy targets, which may change with market conditions.
Represent the company professionally and embody its core principles and values.
Develop and use creative marketing and social media strategies to increase property traffic.
Maintain detailed knowledge of the community and competing properties, and provide prospects with relevant information.
Ensure websites and marketing materials are accurate and up to date.
Prepare model and target apartments for showings and maintain awareness of the property's curb appeal.
Conduct outreach marketing at least once per week.
Participate in resident-planned activities to support customer satisfaction.
Maintain the organization and cleanliness of work and office areas.
Assist the Assistant Manager with collecting delinquent rents.
Assist the management team with other tasks as required.