Leasing Consultant

Gallery Residential•Fort Worth, TX

23d•$18 - $23•Onsite

About The Position

The Leasing Consultant coordinates the community’s marketing, leasing, and renewal strategies to support occupancy, revenue, and resident-retention goals. The role involves leasing to prospective residents, supporting resident satisfaction during the lease term, and securing lease renewals. The position works with on-site team members, residents, prospects, associates, and stakeholders, and contributes to marketing projects and community service activities. This is an in-person role at the designated worksite. The consultant conducts sales and leasing activities, prepares apartments and leasing materials for move-ins, monitors market conditions, carries out marketing plans, and uses property management software to track availability, prospect activity, and resident information. The role also supports renewals, responds to resident and client concerns, and completes administrative, financial, and other reports. The position is scheduled for 40 hours in a regular work week. Site hours vary; typical hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., Saturday, 10:00 a.m. to 5:00 p.m., and Sunday, 1:00 p.m. to 5:00 p.m. Weekend work is required when scheduled. The role has no supervisory responsibilities.

Requirements

High school diploma or GED equivalent.
Employment history demonstrating use of sales, marketing, internet, and customer-service skills sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively, including comprehending and completing legal documents, explaining apartment features, answering questions, and writing routine reports and correspondence.
Math skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
Ability to generate sales leads, conduct sales presentations, qualify prospects, and close sales.
Ability to follow written, oral, or diagram instructions and address problems involving several concrete variables in standardized situations.
Proficiency with word processing, property management applications, and spreadsheet programs; proficiency with Yardi is preferred.
Ability to use the internet for marketing, advertising, and sales, including search engines and websites.
Current valid driver’s license.
Ability to work scheduled weekends and perform essential job functions unaccompanied.
Ability to work in a stressful environment and work peacefully with coworkers and residents.
Ability to use hands for typing, handling, or feeling objects; talk and hear; and frequently stand, walk, reach, climb, stoop, and squat.
Ability to access all interior and exterior areas of the property and amenities, walk extended distances, navigate stairs to multiple levels daily, and operate golf carts at properties where they are used.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Industry certifications are appreciated.
Familiarity with Yardi property management software is preferred.

Responsibilities

Coordinate community marketing, leasing, and renewal strategies to support occupancy, revenue, and resident-retention goals.
Work with on-site team members to prioritize solutions and support journey metrics; understand issues and opportunities and pursue innovative solutions.
Engage residents, prospective residents, associates, and stakeholders to understand their needs and represent the company culture.
Create and maintain sequenced plans for project launches and help lead cross-functional teams through change programs and projects.
Participate in community and industry activities that support professional development and company business goals.
Maintain consistent, reliable, and punctual physical attendance at the designated worksite.
Conduct in-person sales and leasing activities, including greeting and qualifying prospects, touring the property and apartments, processing applications, conducting credit screening and criminal background checks, preparing lease and move-in packages, and supporting move-in and lease signing.
Inspect apartments before move-in, confirm they are ready, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions; develop and implement short- and long-term marketing plans; and follow property policies for concessions, specials, and other occupancy programs.
Plan and execute offsite marketing activities, resident referral and employer outreach programs, internet marketing, and property-specific marketing initiatives.
Use property management software such as Yardi to track availability, record traffic and leasing activities, manage resident and prospect data, and capture demographic information.
Inspect marketing corridors, leasing tours, show units, models, and amenities; communicate upkeep needs to maintenance; and prepare the leasing office for daily leasing activity.
Follow up with prospects and new residents by email, notes, cards, telephone, or other contacts to support leasing and renewal decisions and satisfaction.
Prepare and deliver lease renewal letters and packages, contact residents ahead of move-out dates, and ensure renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns, resolve problems where possible, and document or route requests to appropriate individuals.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
Meet attendance, punctuality, and physical demands of the position and perform essential job functions independently.
Travel locally as needed for training, market research, or other work responsibilities.