Leasing Consultant - The Helmsman

Bell Partners Inc • Wilmington, NC

9d

About The Position

The Leasing Consultant welcomes prospective residents to the community, coordinates tours, and responds to incoming leasing inquiries. The role also interacts with current residents about day-to-day issues and coordinates lease renewals. The Leasing Consultant serves as a central point of communication among community residents, management, and maintenance teams.

The position supports apartment leasing and sales, resident applications and lease documentation, marketing activities, and timely follow-up with both prospects and residents. It requires regular attendance, professional customer service, and compliance with Fair Housing Standards.

Requirements

• Understanding of and alignment with Bell Core Values.
• High school diploma or GED.
• At least 1 year of customer service experience; hospitality or apartment leasing experience is relevant.
• Demonstrated support of BAL strategic drivers.
• Ability to provide exceptional customer service.
• Ability to work on a team or in a team environment.
• Ability to present a professional image.
• Resourcefulness and strong organizational skills.
• Excellent oral and written communication skills.
• Strong working knowledge of MS Office Suite.
• Good decision-making skills and knowledge of how businesses work.
• Ability to walk, bend, reach, climb, and lift up to 30 lbs.
• Ability to work with mechanical and electrical equipment, as well as hazardous materials.
• Comfort working at heights and moving heavy objects.

Responsibilities

• Serve as the welcoming first point of contact for residents, prospects, and visitors to the community.
• Effectively lease apartments and sell the property's products and services in accordance with budget.
• Ensure Fair Housing Standards are followed when working with prospects and residents.
• Follow up on leasing traffic entries and monitor traffic trends.
• Maintain thorough product knowledge of the property and major competition.
• Assist with marketing activities to position Bell communities as communities of choice.
• Coordinate resident application reviews in accordance with Bell guidelines.
• Complete lease packets and files for each resident, including the lease, addendums, and other forms.
• Maintain regular attendance and punctuality.
• Maintain proper documentation.
• Follow up with residents throughout the lease.
• Receive resident inquiries, complaints, or issues and provide timely follow-up.

Benefits

• Opportunities for career growth.
• Total rewards benefits package.
• Family health insurance.
• 401(k) match.
• Vacation, personal days, and sick time.
• Customized training programs.
• Associate referral bonus plan.
• Diverse, equitable, and inclusive work environment.
• A culture that empowers associates to make a difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED