Leasing Consultant - The Helmsman

Bell Partners•Wilmington, NC

About The Position

The Leasing Consultant welcomes prospective residents, coordinates tours, and responds to leasing inquiries. The role also supports current residents with day-to-day issues and coordinates renewals of existing leases. The Leasing Consultant serves as a central point of communication among community residents, management, and maintenance teams. The position is responsible for leasing apartments and promoting the property’s products and services, following Fair Housing standards, maintaining property and competitor knowledge, and supporting marketing activities. It also includes coordinating application reviews, preparing complete lease files, and responding to resident inquiries and concerns.

Requirements

High school diploma or GED.
At least 1 year of customer service experience; hospitality or apartment leasing experience is relevant.
Understanding of and alignment with Bell Core Values.
Demonstrate support of BAL strategic drivers.
Ability to provide exceptional customer service.
Ability to work on a team or in a team environment.
Present a professional image.
Be resourceful and well-organized.
Excellent oral and written communication skills.
Strong working knowledge of MS Office Suite.
Good decision-making skills and knowledge of how businesses work.
Able to walk, bend, reach, climb, and lift up to 30 lbs.
Ability to work with mechanical and electrical equipment, as well as hazardous materials.
Comfortable with heights and moving heavy objects.

Responsibilities

Serve as the welcoming first point of contact for residents, prospects, and visitors.
Lease apartments and sell the property’s products and services in accordance with budget.
Follow Fair Housing standards when working with prospects and residents.
Follow up on leasing traffic entries and monitor traffic trends.
Maintain thorough knowledge of the property and its major competitors.
Assist with marketing activities to position Bell communities as communities of choice.
Coordinate resident application reviews in accordance with Bell guidelines.
Complete lease packets and files for each resident, including leases, addendums, and other forms.
Maintain regular attendance and punctuality.
Ensure proper documentation.
Follow up with residents throughout the lease.
Receive resident inquiries, complaints, or issues and provide timely follow-up.
Coordinate tours and respond to incoming leasing inquiries.
Coordinate renewals of existing leases.
Communicate with residents, community management, and maintenance teams.