Leasing Consultant, Full-Time

The Scion Group•Fayetteville, AR

12d•Onsite

About The Position

The Leasing Consultant, also referred to as an Experience Team Member (ETM), supports The Scion Group’s commitment to exceptional customer experiences and strong community partnerships. The role combines marketing, relationship building, administration, and customer service in a fast-paced, agile, collegiate environment. The position is based at the assigned property and includes daytime business hours and an after-hours on-call rotation. The company is unable to sponsor visas.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills when working with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.

Responsibilities

Prioritize interactions and communication with customers and provide community and amenity tours.
Provide management with feedback about sales barriers and customer objections.
Carry out sales and engagement initiatives outlined by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communications on various platforms to engage customers.
Assist with planning, promoting, and executing customer experience and engagement initiatives and other marketing opportunities.
Represent the community positively and professionally, both in and out of the office.
Maintain knowledge of the community, market, and policies.
Log, file, and retrieve customer packages.
Assist with housekeeping related to opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
Schedule and follow up on maintenance requests to support timely resolutions.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.