Full - Time Leasing Consultant

University Partners•Athens, GA

About The Position

The Leasing Consultant supports leasing, marketing, and resident relations by delivering excellent customer service, supporting occupancy goals, and ensuring compliance with Fair Housing and company policies. The role serves residents, prospective residents, guests, and vendors, and helps create a positive community experience while contributing to leasing and revenue goals. The position involves conducting tours, reviewing applications, preparing lease documentation, coordinating move-ins and maintenance communication, and supporting renewals and resident retention. The Leasing Consultant also tracks leads and follow-ups in property management systems, maintains leasing and model spaces, and stays informed about community policies, availability, lease terms, market conditions, competitors, pricing, and concessions.

Requirements

High School Diploma or GED required.
Strong customer service and sales skills.
Strong communication and interpersonal skills.
Ability to understand and explain lease documents.
Strong attention to detail and organization.
Ability to multitask and manage time effectively.
Ability to maintain confidentiality.
Ability to work independently and in a team environment.
Basic math skills, including percentages and rent calculations.
Ability to work weekends and peak leasing season schedules.
Comfort using social media platforms and creating posts for marketing, outreach, and community engagement.

Nice To Haves

Bachelor’s Degree preferred.
Leasing, sales, marketing, or customer service experience preferred.

Responsibilities

Provide excellent customer service to residents, prospects, guests, and vendors.
Lease apartments in alignment with occupancy and revenue goals.
Follow Fair Housing standards in all interactions.
Conduct tours and present community features and amenities.
Support marketing and outreach efforts.
Review applications, including income, credit, and background screening.
Prepare and maintain lease files and required documentation.
Verify apartment readiness prior to move-in.
Support lease renewal and retention efforts.
Track leads, guest cards, and follow-ups in property management systems.
Respond to calls, emails, and resident communication professionally and in a timely manner.
Assist with work order entry and maintenance communication.
Support move-in processes, including documentation and system setup.
Maintain the leasing office, model units, and amenity presentation.
Maintain knowledge of market competitors, pricing, and concessions.
Maintain thorough knowledge of lease terms, unit specifications, availability, current market conditions, and community policies.
Understand required application information, screening processes, policies, and procedures.